A sheet of ice forms in the refrigerator
When a sheet of ice forms, it is due to a leak or spill that has frozen over. After leveling the fridge, clear it away and see if it comes back.
-
Level the refrigerator.
A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves, and helps with draining.
A quick way to check your level is to look under the front. If the wheels for moving the refrigerator are still touching the floor, the front is not high enough. See our guide on how to level the refrigerator to raise the front higher.
-
Clear the ice away.
The purpose of this is to confirm that it's actually a leak. Potential causes are:
- Condensation (such as the fridge being without power recently)
- A spill or a leak from one of the food items in the refrigerator
Check back about 2 to 3 hours later to verify if the leak returns. If it does, visit our Support Center to request service.
Contact Samsung Support
