Only some apps on Family Hub work
There are a few things you can do if your Family Hub apps don't seem to be working, such as checking for app updates to ensure you are using the latest versions, and contacting the app's creator.
-
Check for software updates.
Tap Apps, tap Settings, and then tap About Family Hub to look for software updates. If one is available, you can update the Family Hub from this page.
-
Check for app updates.
Tap Apps, and then check if the affected app has an arrow icon next to it. This indicates that the app needs an update.
To update it, either tap the app and install the update or enable Automatic Update at the top of the Apps screen. If Automatic Update is enabled, apps will check for updates at 7 a.m. every morning.
-
Confirm what the app is supposed to do.
Before reporting issues about an app, check the web manual for a description of the app and its features. You can also find this on Family Hub itself in the Settings menu.
-
Contact the creator of the app (if applicable).
If the app involves a third party (such as Pandora), contact the company that provides and maintains the app. They may be able to provide more information.
-
Contact Samsung Support.
If the issue continues, please contact us to provide as much information as possible detailing the issue and any error codes that occurred so that we can escalate it to the appropriate department. Service is not required.
If the Family Hub Software is not up to date then apps and other services like Bixby may not work.
Contact Samsung Support
