Moisture in water-resistant Samsung phone or tablet's charging port

Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

To avoid electric shock and damage to your phone or tablet, do not charge while it is wet or in an area where it could get wet. Do not handle the device, charger, or cords with wet hands while charging. Do not insert any object into the charging port. This can result in damage to the charging port.

Remove the moisture.

If you try to connect your phone or tablet to the charger while the charging port is wet, you will hear an alarm go off with steps to disconnect the charger. The alarm will continue to sound until the charger is disconnected. Gently shake the device to help remove water or moisture from the port.

Most Samsung tablets are not water resistant. Only Galaxy Active tabs should be exposed to liquids.

Wait for moisture to evaporate.

Water will naturally evaporate from the charging port within approximately 1 to 2 hours. If any liquid other than fresh water enters the charging port of your device, you must rinse it in fresh water and dry it thoroughly with a dry, soft cloth.
Use a wireless charger.

Wireless charging is not affected by moisture or foreign materials in the charging port. If your device supports wireless charging, you can try charging it that way. Make sure to thoroughly dry the device before placing it on the wireless charger.
Request service.

If the previous instructions do not work, please call 1-800-SAMSUNG (726-7864) or go to a Samsung walk-in service center.

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