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Phone or Tablet's Battery Is Not Charging or Staying Charged

If your phone or tablet won't hold a charge or if it only stays on for a few minutes before powering off, your battery is likely the cause of the problem. Identify the cause of the problem by verifying a few things listed below.

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Galaxy phone or tablet is not staying on or holding a charge
Galaxy phone or tablet is not staying on or holding a charge
If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You can check the device's internal or external battery, as well as the Liquid Damage indicator.
 Blank or black display on a Samsung phone or tablet
Blank or black display on a Samsung phone or tablet
If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset.
 Phone Feels Warm
Phone Feels Warm
There are numerous reasons why your phone can feel warm, such as heavy phone use, exposure to extreme heat, or charging. If your phone is too warm while charging, you may even receive a notification telling you to unplug the charger.
 Que hacer si la pantalla de un teléfono o tableta Samsung Galaxy aparece blanca o negra
Que hacer si la pantalla de un teléfono o tableta Samsung Galaxy aparece blanca o negra
If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset.
 No sound from wired headphone on Galaxy phone or tablet
No sound from wired headphone on Galaxy phone or tablet
There are several possible factors why sound is not playing from your headphones. It could be as simple as the volume is too low, or your headphones may be damaged. Use our guide to help pinpoint the issue and get back into your groove once more.
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