Mobile hotspot issues with a Samsung phone
If you are having trouble with the Mobile Hotspot feature on your phone, it could be a problem with your mobile carrier or mobile data connection. You can also try to fix the issue by rebooting your phone, performing a software update, or doing a factory reset.
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Check the phone's hotspot and tethering availability
Before you do anything else, follow the steps below to make sure the issue isn't with your mobile carrier.
- Verify your account is in good standing with your carrier and make sure that you have the correct data plan.
- Most mobile service providers require you to have an additional Hotspot plan on your account.
- Hotspot and tethering may not be available through some carriers.
- If you have recently changed carriers, tethering may not work because the function cannot contact your previous carrier.
- Verify that mobile data is currently enabled and is working properly on your phone.
- If you are using a VPN service, it may need to be disabled before you can tether or share a hotspot.
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