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Samsung phone with Wi-Fi signal graphic

New phone can't connect to a previous Samsung phone

Samsung phone with Wi-Fi signal graphic

You can send data from your old phone to your new phone using the Smart Switch app. But if you are having difficulty pairing the phones wirelessly, you can connect them manually and still transfer your data.

  1. Receive and enter the PIN.

    If you try to wirelessly connect two phones but the connection fails, you will see a popup on the receiving phone. Tap USE PIN - a PIN will be displayed on the sending phone. Enter it on the receiving phone.

  2. Send and receive data.

    On the sending phone, select the content you want to transfer; you can select specific content within a category by touching the Settings icon next to it. Then, tap SEND. From the receiving phone, tap RECEIVE.

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