Samsung smart watch strap or band falls off
It is frustrating when your Samsung smart watch strap or band falls off unexpectedly. The good news is this usually only happens if the band or strap is not installed properly, or when wearing the watch improperly, which are both easy to fix. However, the band or strap should be replaced if it's damaged, will not stay attached to your watch, or keeps falling off.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Call or Text Us
Give us a call
How can we help you?
1-800-SAMSUNG
1-800-SAMSUNG
1-800-726-7864
1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week