Samsung refrigerator with FlexZone drawer open

Cooling issues with Samsung refrigerator or freezer

If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.

If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixingÂ theÂ problem and correcting the temperature. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals,

Test or reset your Samsung ice maker

Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ice maker is working, it

Reset Ice Maker: Bottom freezer

Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset the ice maker in your bottom freezer is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ic

Refrigerator or freezer doors will not close

If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food.

Autofill water pitcher doesn't fill

There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. But if your pitcher's not filling, the solution could be as simple as turning the setting on.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact