Compass Quick tool not working on Galaxy phone

Compass Quick tool not working on Galaxy phone

If the compass on the Edge tool isn't functioning properly, its calibration may not be accurate. To ensure accurate readings, recalibrate the compass after restarting your phone. This will help ensure that the compass is functioning correctly and providing accurate directional information. If issues persist, make sure your phone's software is up-to-date and ensure that the Compass Quick tool app is up-to-date.
A person holding a Galaxy Note10, using the Edge panel to access the compass feature.
A person holding a Galaxy Note10, using the Edge panel to access the compass feature.

Compass Quick tool not working on Galaxy phone

Checkpoint

  • A
  • B
  • C
  • D
  • E
Close all running apps and restart your phone or tablet
Restart your phone or tablet
1

Close all running apps.

From the Home screen, tap the Recents icon to the left of the Home button on the Navigation bar. All of your active or opened apps will be listed. Tap Close all to close all apps.

Close any background apps that may be consuming system resources. To view the number of apps that are running in the background from the Recents screen, tap (number of apps) active in background in the top left. Tap Stop to close these running apps

Note
If you've customized your Navigation bar, Recents may be located on the right, unless you're using full-screen gestures.
2

Restart your device.

Power off icon highighted in the Quick panel on a Galaxy phone

First, open the Power menu:

  • On devices with a regular Power button, press and hold the Power button until the Power menu is displayed.
  • On devices without a dedicated Power button, swipe down with two fingers from the top of the screen to open the Quick settings panel. Tap the Power icon at the top of the screen.

Next, tap Restart, and then tap Restart again. Your device will shut down and automatically reboot.

3

Test your device.

Try using your phone or tablet normally and see if the issue has been resolved.
Did this resolve your issue?
If this didn’t resolve your issue, please click on “No” for more help.
Yes No
We’re happy to hear that your problem has been resolved.
Calibrate the compass on your phone or tablet
Calibrate the compass on your phone or tablet
1

Turn on Use location data.

Swipe left to open the Edge panel, and then tap the Settings icon (the gear) located to the left of the panel. Tap Edit below the Tools Edge panel, and then tap the switch next to Use location data. Tap the Home button on the Navigation bar to return to the Home screen.
2

Open the Compass Edge tool.

Swipe left to open the Edge panel, and then open the Compass panel.
3

Calibrate the Compass.

If it's been a while, the Compass may already be in calibration mode, or you can tap Calibrate to enter calibration. Move the phone in the directions and patterns indicated on the screen.
4

Recalibrate the Compass if needed.

You can tap Calibrate to re-calibrate the Compass any time you feel it's not stable or accurate.
Did this resolve your issue?
If this didn’t resolve your issue, please click on “No” for more help.
Yes No
We’re happy to hear that your problem has been resolved.
Check for software and app updates on your phone or tablet
Check for software and app updates on your phone or tablet
Note
Available screens and settings may vary by wireless service provider, software version, and model.
1

Check for software updates.

Software update menu highlighted in the Settings on a Galaxy phone.

Navigate to and open the device's Settings, and then swipe to and tap Software update or System updates. Next, tap Download and installCheck for system updates, or Check for software updates, depending on your carrier. If an update is available it should begin downloading automatically although you may need to tap Download now on some devices.

 

2

Check for app updates.

Updates icon selected in the Galaxy Store on a Galaxy phone.
  • Galaxy Store: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the bottom right corner. Tap Updates, and then tap Update app to install all available updates.
  • Play Store: Open the Play Store, tap your profile picture, and then tap Manage apps & device. Tap Updates available, and then tap Update all to install all available updates. 
3

Test your device.

Try using your phone or tablet normally and see if the issue has been resolved.
Did this resolve your issue?
If this didn’t resolve your issue, please click on “No” for more help.
Yes No
We’re happy to hear that your problem has been resolved.
Clear the app cache and data on your phone or tablet
Clear the app cache and data on your phone or tablet
1

Clear the cache.

Clearing the app's cache is kind of like a cleanse for your apps. It will remove residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

Note
The only way to clear the cache on every app at the same time would be to perform a factory reset on your phone or tablet.
2

Clear the data.

When you clear an app's data, the app will restart as if it were freshly installed.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, then tap Clear data, and then tap Delete. This will completely wipe the app and reset it to the original settings.

Important
Clearing the data will reset the app to factory default settings. Any personal settings or data saved on the app will be removed. Some system apps cannot have their data cleared.
Did this resolve your issue?
If this didn’t resolve your issue, please click on “No” for more help.
Yes No
We’re happy to hear that your problem has been resolved.
Uninstall and reinstall apps on your phone or tablet
Uninstall and reinstall apps
1

Uninstall the app.

From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm. 
Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.
2

Reinstall the app.

  • Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My apps; from the Apps tab, find the missing app and tap the Download icon. 
  • Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install
3

Test the app.

Try using the app normally and see if the issue has been resolved.
Did this resolve your issue?
If this didn’t resolve your issue, please click on “No” for more help.
Yes No
We’re happy to hear that your problem has been resolved.
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
auto-contact_us-pc-2x auto-contact_us-pc-2x
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE