New phone can't connect to a previous Samsung phone

Sometimes, a simple restart can resolve minor issues.

• On devices with a dedicated Power button, press and hold the Power button, and then tap Restart. Tap Restart again.
  
• On devices without a Power button, swipe down from the top of the screen using two fingers, and then tap the Power icon. Tap Restart, and then tap Restart again.

To successfully transfer data using Smart Switch, your devices must meet the following requirements:

• Both phones should be turned on and placed within 4 inches of each other.
• The old phone should have enough battery power to initiate the transfer process.
• The new phone should be fully charged or have at least 50% battery remaining.
• Both phones should be connected to the same Wi-Fi network or have sufficient mobile data.
• The Smart Switch app should be installed and updated on both phones.
• Make sure Bluetooth is enabled on both phones. Disable Bluetooth on any nearby phones that also have the Smart Switch app installed.

By meeting these requirements, you can ensure a smooth and successful data transfer using Smart Switch.

1. On the old phone, navigate to and open the Smart Switch app, then tap Send data, and then tap Wireless.
2. On the new phone, navigate to and open the Smart Switch app, then tap Receive data, and then tap Galaxy/Android or iPhone/iPad. Tap Wireless.
   

On the old phone, tap Connect to allow the connection with your new phone.

On your new phone, choose the content you want to move, and then tap Transfer. Once the transfer is complete, tap Done.