Unable to sign in on Samsung Chromebook

There are several reasons why you may be unable to sign into your Chromebook, such as a network problem or using the wrong password. Keep reading to learn what to do when you are unable to sign into your Chromebook using your Google account.

Unable to sign in on Samsung Chromebook

What sign-in issue are you having with your Chromebook?

Cannot sign in because of email or password problems

Note

If you forgot your username and password, please go to Google Password Recovery for help.

Password Error Messages

There are several types of password errors. Some common examples include:

"Sorry, your password could not be verified."
"Could not find your Google account."
"Wrong password. Try again."

If you get one of these error messages or something similar, please perform the following:

Make sure you entered the correct username and password for your Google account.
Make sure your Chromebook has a strong connection to the internet.
If you recently changed your password, try signing in with your old password.
If you do not use a Gmail address, make sure you enter your full email address as the username. For example: somebody@example.com.

Cannot sign in because of network problems

If you see a message that says "Before signing in, please start a Guest session to activate the network," you'll need to connect to a Wi-Fi network before signing in.

Browse as a guest

After signing out of your Chromebook, click Browse as Guest on the sign-in screen.

Connect to a Network

To connect to a network, follow the on-screen prompts. If you see the error message again, try connecting to a different network.

Do not have permission to sign in on Samsung Chromebook

If you see an error message saying you don't have permission, you will need to ask the owner of the Chromebook to give you permission to sign in or to browse as a guest.
If you're using your Chromebook at work or school, ask your administrator to give you permission to sign in.

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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