Samsung Health records isn't showing data for connected providers

If your health records are not appearing in Samsung Health, you may need to refresh the app or reconnect to your provider or healthcare system. It may take up to 24 hours for your data to download.

A doctor and a patient smiling as they look at a phone together, discussing health information.

Samsung Health records isn't showing data for connected providers

Note

If you are not receiving new data after a recent healthcare visit, your health records may not have been updated yet.

Refresh the Samsung Health app.

Try refreshing the Samsung Health app by closing and then reopening the app. Your health records may appear after refreshing the app.

Samsung Health screen displaying 'Health records' with the message 'There's no data to add to Samsung Health'.

Samsung Health screen displaying 'Health records' with the message 'There's no data to add to Samsung Health'.

Verify that you are still connected to your provider or healthcare system.

Tap the Home tab, and then tap Health records. If you have been disconnected from your provider or healthcare system, select the provider or healthcare system, and then tap Connect to log in again. Tap Connect account and then follow the on-screen instructions.

Samsung Health screen showing a 'Connect account' button with a checkbox indicating credentials are verified to retrieve health records.

Samsung Health screen showing a 'Connect account' button with a checkbox indicating credentials are verified to retrieve health records.

Add a new provider if needed.

If you haven’t added a provider yet, tap Provider or Clinic, hospital, or health system, and then follow the prompts to sign in. You will need to grant permissions to b.well in order to proceed; b.well will have access to your data from the selected provider or healthcare system.

Tap Connect account, and then tap Done.

Samsung Health screen showing a 'Done' button with a message that health records may take up to 24 hours to appear.

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