Samsung Health records shows as disconnected or expired

Your connected health systems in Samsung Health may sometimes appear as disconnected or expired. A disconnected health system is due to a network issue; however, an expired connection indicates that you have been logged out of the provider’s system. Providers may allow for one week or one year of inactivity before automatically logging you out. You can resolve both types of errors by selecting the provider and then logging into your account again.

A person holding a phone with Samsung Health open, displaying a disconnected health record account.

Samsung Health records shows as disconnected or expired

Open your health records.

Navigate to and open the Samsung Health app, then make sure you’re on the Home tab, and then tap Health records.

Samsung Health screen showing 'Health records' with the message 'There's no data to add to Samsung Health'.

Samsung Health screen showing 'Health records' with the message 'There's no data to add to Samsung Health'.

View your disconnected or expired health system.

Under Connected health systems, select the disconnected or expired provider. If the connection has expired, you will see “Expired. Need to re login.”

Samsung Health screen showing a health system account labeled 'BWell PROA Demo' as disconnected, with an option to add a health system.

Samsung Health screen showing a health system account labeled 'BWell PROA Demo' as disconnected, with an option to add a health system.

Log into your health system account again.

Tap Connect, then agree to the terms if required, and then tap Connect account. Follow the on-screen instructions if necessary.

Samsung Health screen showing a 'Connect account' button after confirming credentials and authorizing retrieval of health records.

Samsung Health screen showing a 'Connect account' button after confirming credentials and authorizing retrieval of health records.

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