Third-party products causing paint to peel off Galaxy devices

Before being released to the public, Samsung devices and accessories undergo rigorous testing to ensure they are safe and function properly. However, if you attempt to use an incompatible third-party product with your Samsung device, there's a risk of inadvertently causing damage, such as paint peeling, to the device.

Close-up of a Galaxy phone placed beside various types of USB charging cables.

Third-party products causing paint to peel off Galaxy devices

Paint peeling caused by improperly grounded third-party chargers

Close-up showing the bottom of a Galaxy device with paint peeling off near the charging port.

When you are holding a phone that is being charged with a high-speed third-party charger that is not properly grounded, the leakage current can affect the anodization (the process that gives a metal surface a decorative, durable, corrosion-resistant finish), which may slightly delaminate the paint. Please make sure to use compatible, properly grounded chargers to prevent these issues.

Using EMS (Electrical Muscle Stimulation) massagers that are powered by mobile devices

A person is holding a Galaxy phone while using an EMS (Electrical Muscle Stimulation) massager attached to their arm.

Using an EMS massager that is powered through your Galaxy device while holding your Galaxy device can also cause the paint to peel because the leakage current affects the anodization on your phone. While using the EMS products, we recommend that you place the Galaxy device away from you so that it doesn't touch any part of your body.

Important

Samsung is not liable for third-party hardware or software products.

Precautions when using third-party chargers

Generally, if a third-party charger comes from a reputable company, is of high quality, and adheres to the Qi standard, using it with your Galaxy device should not be a problem. However, there are third-party and counterfeit chargers on the market that do not meet those requirements and can corrode the metal of your device. This type of damage can be caused by a leak in the electrical current. The best advice is to use a compatible, properly grounded charger that is designed to work with your specific device.

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