The RS27T and RS22T models have two water lines to connect. If they are cross-connected, the water and ice dispensing functions will be swapped, so the ice maker will leak when you try to dispense water, and the dispenser will dispense water when the ice maker tries to make ice. If you have this issue, it can be resolved by correcting the water lines.
On these models, the dispenser should have a nozzle that sticks down from the ceiling of the beverage center. If the nozzle is missing, contact us for a replacement.
These models have an extra valve that prevents leaks from the dispenser. If the pitcher is leaking, return to the top of this article and select "Leaks from the Autofill Pitcher." If the dispenser is leaking on a model with an Autofill pitcher, visit our Support Center to request service.
It's normal for the dispenser to drip for a few seconds immediately after dispensing water. Once the dispensing stops, leave the glass under the dispenser approximately 3-5 seconds to catch the drips.
See our guide specific for that issue.
The water lines and couplers only need inspection if the issue has been happening since the last time the doors were removed, such as during installation or if the fridge was relocated. If this is not the case, skip to step 4.
If the water line under the hinge cover is not connected properly when the doors are put back on, air can get into the water coupler. Make sure it is not bent at the coupler because this will allow air in and cause a drip.
To reach the water coupler, review the steps for removing and reinstalling the doors in your user manual.
If the water filter was recently replaced or your refrigerator was recently installed, dispensing water will help remove any trapped air and stop the water dispenser from leaking.
Dispense water into a large pitcher until it automatically stops.
If you have a well system, an air eliminator should be installed. If the dispenser is starting to drip, the air eliminator may not be working correctly. Contact a plumber for assistance with your air eliminator.
If your water pressure is too high or too low, the water valve may not close correctly, triggering a leak.
Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
Second test (if needed):
If your water pressure is too low, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue, so do the test all over again and see.
If instead your suspect your water pressure of being too high, contact a plumber for assistance in reducing the water pressure. It should be between 30 and 130 psi.
If you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
Models with an external dispenser will not dispense if the door is open. Make sure the door is closed before dispensing.
The RS27T and RS22T models have two water lines to connect. If they are cross-connected, the water and ice dispensing functions will be swapped, so the ice maker will leak when you try to dispense water (and no water will come out of the dispenser when you try), and the dispenser will dispense water by itself when the ice maker tries to make ice. If you have this issue, it can be resolved by correcting the water lines.
On most refrigerators, Control Lock is turned on and off by touching and holding Control Lock for more than 3 seconds.
Once you know your dispenser is not locked, select between Water, Cubed Ice, or Crushed Ice (although some models have a separate lever for water and ice). When dispensing water, make sure you have Water selected.
For instructions specific to your model, see your user manual.
For instructions, see our guide on replacing the water filter.
We recommend that the water line be installed by a professional installer. However, you can also carefully follow the instructions in the user manual.
Unless you have a well system, it is unlikely for air to get into your line when it hasn't been recently adjusted (such as by replacing the water filter). If there haven't been any recent changes, skip to step 4.
To purge air from the water line, hold down the dispenser lever and attempt to dispense water for 5 minutes. Within 5 minutes, water should begin to dispense.
If you have a well system, an air eliminator should be installed. If the dispenser is still sputtering even after dispensing 2-3 gallons, the air eliminator may not be working correctly. Contact a plumber for assistance with your air eliminator.
If the fridge is new or has not dispensed water since you got it, service is not required. It is likely to be an installation issue, and installation errors are not covered under warranty. Refer to the previous steps or contact a professional installer for assistance.
The minimum speed and amount for the water to dispense should be 6 ounces (3/4 cup) in under 10 seconds. If your dispenser can dispense that much then it is not dispensing too slowly.
If the water line is kinked, unkink it and check for holes or damage to the line.
Open the home's water supply valve more fully in order to increase water pressure. If the home's water supply valve is already open all the way, the home's water pressure is too low.
The refrigerator requires water pressure of at least 30 psi. Most city water is around 60 psi, however filtering systems such as reverse osmosis can significantly reduce water pressure.
If the home has low water pressure, a booster pump may be needed to get the water pressure to the appropriate level.
If you still have issues meeting the minimum water pressure requirements, contact a plumber.
If the water from the dispenser is not cold, the cold water in the refrigerator's reservoir has been used up. The reservoir holds about a quart of water, or approximately 2-4 glasses. So if the water is warm, it will take time to cool again.
The first few gallons of water in a brand-new fridge may taste or smell bad. We recommend dispensing 2-3 gallons of water to flush the system.
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