Galaxy Ring is not working

Your Galaxy Ring may not work if it requires charging or if it's too loose on your finger. You can try restarting or resetting the ring if the issues continue.

Galaxy Ring is not working

Make sure the ring has been charged and is worn properly.

Two hands are shown placing a Galaxy Ring on a finger.

The battery may be completely discharged. Charge the battery completely before using the ring.
If the ring is too loose on your finger, health data may not be measured or the ring may not work.
Wear the ring on a finger where it can fit securely. For accurate measurements, wear the ring so that the orientation indicator on the outside of the ring is facing towards your palm and the sensor is in contact with your skin.

Restart the ring.

A finger pressing and holding the multipurpose button on the Galaxy Ring charging case.

If your ring is frozen and unresponsive, press and hold the charging case's Multipurpose button for more than 7 seconds to restart it.

Reset the ring.

If the methods above do not solve your problem, you can perform a reset. On the connected phone, open the Galaxy Wearable app, and then tap Reset.

A hand holding a Galaxy phone displaying the Galaxy Wearable app, with a finger pointing towards the

Note

Resetting the Ring may delete health data that has not synced with the Samsung Health app. You can ensure your data is synced by opening the app on the connected phone before resetting the Ring.

Recommended Articles

Skin temperature measurements aren't accurate in Samsung Health

If your skin temperature measurements in the Samsung Health app do not seem accurate while wearing a Galaxy watch or Galaxy Ring while sleeping, you can review our guidelines for assistance.

Samsung earbuds do not turn on or charge

If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarti

Galaxy Ring keeps disconnecting from phone

If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support