The troubleshooting here is relevant if your washer is spinning (or at least it started to spin) but there's some issue with how it spins, such as it stopping mid-cycle. If your washer never even starts to spin at all, see our washer does not spin guide instead, as it has less troubleshooting steps to perform and could save you some time.
When using a pedestal or riser, it should be leveled first before the washer is installed on top.
The washer should have a solid and firm connection at all four corners. If one corner wobbles, first shorten the legs of all the other corners. If they're already as short as they can be, then the wobbly corner's leg should be lengthened.
Use a flat blade screwdriver to loosen the locking nut of the legs you'll be adjusting.
Just like before, use a flat blade screwdriver to tighten the locking nut up against the washer.
If your model is not a front loader or does not have a pump filter, skip to the next checkpoint.
Before the washer spins, it tries to drain. If it's unable to drain, it never moves to the spin step. Since the pump filter should be cleaned routinely (about once a month or 40 washes, whichever is more frequent), we'll check this first.
If you've recently cleaned your pump filter within the last month and within the last 40 washes, you can skip to the next checkpoint. Otherwise you should take the time to clean it now.
To begin, open the pump filter door panel by pressing on the cover.
Remove the cap from the drain hose by holding the hose and twisting the cap. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Once the cap is removed, drain the water.
Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise.
On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. Push in and twist it to remove the cap.
Using a small toothbrush or other similar soft bristle brush, wash any dirt or other materials from the pump filter. Inspect the drain pump impeller (located inside the pump filter housing) to make sure it is clean.
Issues caused by an incorrectly installed drain hose are not always experienced immediately after installation; they can be something that build up over time before reaching a point severe enough to cause drain or spin issues. The drain hose should still be checked even if installation was not recent.
The drain hose must be inserted into the drain pipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.
If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.
Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.
It may be tempting to unscrew this clamp holding the drain hose to the back of the washer, especially if the drain hose doesn't quite reach as far as you want it to. However, removing this may cause the washer to drain automatically and give an LC or 4C error code.
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