Prevent burn-in on Samsung OLED Monitor

Burn-in, or image retention, is when a static image becomes a permanent fixture on your screen, regardless of the content being displayed. OLED Monitors offer stunning picture quality, but they are susceptible to the unwelcomed burn-in if they are not properly cared for. Some of the most common reasons for burn-in are channel logos, sports box scores, and gaming elements. Whether you are a gamer or a general user, please follow this guide to help prevent the dreaded burn-in and maintain that beautiful display on your OLED Monitor.

Prevent burn-in on Samsung OLED Monitor

Important

A row or column may be visible on the panel's edge of 2022 and 2023 OLED monitors. This is normal and is due to the construction of the QD-OLED panel.

Check if "Pixel Shift" is enabled.

The Pixel Shift setting can be found by going into Settings, then All Settings. From here, select General & Privacy, then Panel Care. Pixel Shift is turned on by default, but make sure it is set to On.

Check the "Adjust Logo Brightness" setting.

Adjusting the logo brightness on OLED Monitors helps to prevent burn-in. Just like the Pixel Shift setting, this option can be found by navigating to Settings, then All Settings. Next, select General & Privacy, and then Panel Care. Finally, select Adjust Logo Brightness.

Here, Low will be the default setting. However, selecting High can further reduce the brightness of the logo to prevent screen burn-in.

Run Screen Optimization.

Screen Optimization helps to prevent image retention by detecting the state of the OLED screen. This function is automatically enabled after 4 hours (or more) of cumulative screen time. It will not run until the monitor is turned off. Make sure not to disconnect the power cord because that would stop the process.

Screen Optimization will take about 10-15 minutes. Once you turn on the display after the process has been run, a pop-up will appear indicating that Screen Optimization is complete. Screen Optimization cannot be disabled.

Run a Pixel Refresh.

Pixel Refresh can be found by navigating to Settings, then All Settings. Next, select General & Privacy, then Panel Care, and Pixel Refresh if it is available. After being selected, choose between Start Now or Start After Monitor Off.

When the Pixel Refresh starts, the power will be turned off for more than an hour. A white line may appear on the screen, this is normal. Make sure the customer does not turn on the monitor during this process, it would cancel the Pixel Refresh.

Note

The Pixel Refresh feature is not available on all models.

Contact us.

If the burn-in issue is still going on after following the steps above, please contact us for more help.

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