Bespoke Jet Bot Combo voice says there is a problem

The Bespoke Jet Bot Combo will use the Voice Guide function to let you know if there is a problem. Our guide covers the solutions for each Voice Guide error, so you can get back to cleaning your home without interruptions.
A Samsung Bespoke Jet Bot Combo
A Samsung Bespoke Jet Bot Combo

Bespoke Jet Bot Combo voice says there is a problem

When the following occurs, the LED indicator turns red and blinks, and is accompanied by a voice guide. Reset the Jet Bot Combo, and then refer to the instructions for the appropriate solution. You can also check the Jet Bot Combo’s status in the SmartThings app, which will let you know if there is an obstacle in the way or if debris is stuck in the device.

Note
When resetting the Jet Bot Combo, the LED will turn white.

  • "It's difficult to move. Please move me somewhere else."

    The device is caught, stuck, or trapped while moving. Enable Sleep mode and move it to another area.

  • "Please remove the brush and take out whatever's stuck in there."

    Foreign material is caught in the brush. Enable Sleep mode and remove the foreign material.

  • "Something's stuck in the side brush. Please remove it."

    Foreign material is caught in the Spin brush. Enable Sleep mode and remove the foreign material.

  • "Please check the left wheel to see if there's something stuck in it."

    Foreign material is caught in the left driving wheel. Enable Sleep mode and remove the foreign material.

  • "Please check the right wheel to see if there's something stuck in it."

    Foreign material is caught in the right driving wheel. Enable Sleep mode and remove the foreign material.

  • "Something is caught in the left Mop."

    Foreign material is caught in the left Mop. Enable Sleep mode and remove the foreign material by detaching the Mop Spin board.

  • "Something is caught in the right Mop."

    Foreign material is caught in the right Mop. Enable Sleep mode and remove the foreign material by detaching the Mop Spin board.

  • "Something's wrong with the front bump sensors. Please open the cover and check. The bumper might be jammed, or there might be something stuck in there."

    The Bumper Sensor needs to be checked. Press the Reset button to turn it back on. When the LED blinks red, check if there are small pieces of foreign material between the bumper and the main body. Remove the foreign material.

  • "Something's wrong with the LiDAR bump sensor. The LiDAR cap might be jammed, or there might be something stuck in there."

    The Bumper Sensor needs to be checked. Press the Reset button to turn it back on. When the LED blinks red, check if there are small pieces of foreign material between the LiDAR sensor and the main body. Remove the foreign material.

  • "Can't see anything. Please clean the front with a soft cloth."

    Foreign material has accumulated on the Obstacle Sensor Window. Enable Sleep mode and clean the window with a soft cloth.

  • "Something's wrong with the cliff sensor. Please clean the 4 small black windows underneath with a soft cloth."

    Foreign material has accumulated on the Cliff Sensor. Enable Sleep mode and clean the 4 small black windows with a soft cloth.

  • "Please insert the bin so cleaning can start."

    The Dustbin is not inserted. Detach the Dustbin and insert it again.

  • "Please attach the wastewater tank."

    Insert the Waste Water Tank.

  • "Insert the washing space."

    Insert the Tub.

  • "The washing space is full."

    Empty the Tub.

  • "The washing space of the clean station is full, so the station can't wash the robot vacuum's Mop. Empty the washing space."

    Empty the Tub.

  • "There's no clean water tank in the clean station, so the station can't wash the robot vacuum's Mop. Insert a clean water tank and start again."

    Insert the filled Clean Water Tank and restart the cleaning process.

  • "There's no wastewater tank in the clean station, so the station can't wash the robot vacuum's Mop. Insert a wastewater tank and start again."

    Insert the Waste Water Tank and restart the cleaning process.

  • "There's no washing plate in the clean station, so the station can't wash the robot vacuum's Mop. Install it properly and start again."

    Insert the Washboard and restart the cleaning process.

  • "The clean water tank of the clean station is empty, so the station can't wash the robot vacuum's Mop. Fill it up with water and start again."

    Fill the water and restart the cleaning process.

  • "The wastewater tank of the clean station is full, so the station can't wash the robot vacuum's Mop. Empty it and start again."

    Empty the water and restart the cleaning process.

  • "The washing space of the clean station is full, so the station can't wash the robot vacuum's Mop. Empty it and start again."

    Empty the water and restart the cleaning process.

  • "A leak was detected in the clean station, so the station can't wash the robot vacuum's Mop. If the error persists, contact Customer Service."

    If the same problem occurs continuously, contact the Support Center for service.

  • "There's no clean water tank in the clean station, so the station can't wash the robot vacuum's Mop. Insert a clean water tank."

    Insert the filled Clean Water Tank.

  • "There's no wastewater tank in the clean station, so the station can't wash the robot vacuum's Mop. Insert a wastewater tank."

    Insert the Waste Water Tank.

  • "There's no washing plate in the clean station, so the station can't wash the robot vacuum's Mop. Install the plate properly."

    Insert the Washboard.

  • "The clean water tank of the clean station is empty, so the station can't wash the robot vacuum's Mop. Fill it up with water."

    Fill with water.

  • "The wastewater tank of the clean station is full, so the station can't wash the robot vacuum's Mop. Empty it."

    Empty the water.

  • "The washing space of the clean station is full, so the station can't wash the robot vacuum's Mop. Empty it."

    Empty the water.

 

If you hear any of the following messages, try resetting the Jet Bot Combo. If that does not work, please contact the Support Center for service.

  • "The LIDAR sensor needs to be reset. Turn the power off, then on again. If that doesn't fix it, contact Customer Service."

  • "Something's wrong with the main system. Turn the power off, then on again. If that doesn't fix it, contact Customer Service."

  • "Can't move in this no-go zone. Please move me somewhere else."

    Please check the No-go Zones in the SmartThings app.

  • "The 3D sensor needs to be reset. Turn the power off, then on again. If that doesn't fix it, contact Customer Service."

  • "The object recognition sensor needs to be reset. Turn the power off, then on again. If that doesn't fix it, contact Customer Service."

  • "The monitoring camera needs to be reset. Turn the power off, then on again. If that doesn't fix it, contact Customer Service."

  • "The AI processor isn't working properly. Turn the power off, then on again. If that doesn't fix it, contact Customer Service."

  • "Please check the battery connection by turning the power off, then back on. If you hear this message again after that, contact Customer Service."

  • "Please insert the battery. If it's already inserted, then turn the power off and back on again to check the battery connection. If you hear this message again after that, contact Customer Service."

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