Unable to access Secure Folder on Galaxy phone or tablet
Unable to access Secure Folder on Galaxy phone or tablet
What issue are you having with Secure Folder?
Try opening Secure Folder.
Reset your PIN, pattern, or password.
Select new credentials.
You will be prompted to select another PIN, pattern, password, or registered fingerprint. Follow the on-screen instructions to set up your new security credentials.
Open Secure Folder.
Uninstall the app.
Install the app using the Play Store.
Add the app to your Secure Folder.
Navigate to and open Secure Folder again, and enter your credentials if prompted. Tap Add (the plus sign), and then select the app. Tap Add.
Try opening the app.
From Secure Folder, try opening the app. If it opens and runs properly, then the issue has been resolved.
If you are still having trouble opening and running the app, we suggest contacting the app’s developer. An update may be required to improve the app’s compatibility with Secure Folder.
Open the Quick settings panel.
Using two fingers, swipe down from the top of your device’s screen to open the Quick settings panel.
Open Secure Folder.
Tap the Secure Folder icon to open Secure Folder.
If the icon is not in the Quick settings panel, you can add it. Tap Edit (the pencil icon) at the top of the screen, then tap Edit under Full, and then tap the Secure Folder icon at the bottom of the screen. Tap Done.
Open Security and privacy.
Alternatively, you can navigate to and open Settings, and then tap Security and privacy.
Open Secure Folder.
Tap More security settings, and then tap Secure Folder.
You will be prompted to enter your credentials. If desired, you can tap the switch next to Add Secure Folder to Apps screen to add the icon to the Apps screen.
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