Galaxy phone or tablet Smart View or Screen Mirror issues

Your phone or tablet should be connected to the same network as your Smart TV. Swipe down from the top right of your device’s screen to open the Quick settings panel, and then touch and hold the Wi-Fi icon to open your device's Wi-Fi settings. Here you can check if it's connected to the right network and can change it if needed.

Additionally, disconnect from your VPN if a VPN setting error occurs.

Most Samsung TVs can be rebooted by pressing and holding the TV's Power button on the remote until you see the Samsung logo. You can also unplug the AC power cord, and then plug it back in. For other TV brands, check with the manufacturer.

Reboot your Galaxy phone or tablet by pressing and holding the Side button and Volume down button until the power menu appears. Tap Restart, and then tap Restart again.

1. On your device, navigate to and open Settings.
2. Swipe to and tap Software update or System updates. It will vary between models.
3. Tap Download and install or Check for software updates. If an update is available it will begin downloading, though you may need to tap Download now on some devices.
   
   
4. When the download is complete, follow the on-screen instructions to install the update.

You can also check for updates using Smart Switch.

• Make sure the phone or tablet is connected to the internet and charged to at least 50% before installing a software update.
• Some carriers require a Wi-Fi network connection and will not allow you to update using mobile data.
• If an error occurs during a software update and your phone or tablet keeps restarting, learn how to get out of a boot loop.
• If your phone or tablet doesn't have enough storage space, you can clean up your storage with Device care. You can also back up extra files using Smart Switch or your Samsung or Google account.

If you were having issues before the software update, use the phone or tablet normally to check if the problem has been solved.