If the touchpad is dirty, it may not function properly or at all. Use a soft, non-abrasive, lint-free cloth to clean the touchpad. When using this dry cleaning method, you do not need to unplug or detach anything on a Galaxy Book.
To deep clean using a cloth or a can of compressed air, first shut down the PC and disconnect all cables and power sources. If your PC has a detachable keyboard, remove it before cleaning. Then wipe down the touchpad and keyboard with a damp microfiber cloth, or use compressed air to clean the edges of the touchpad. Do not directly apply liquid cleaners to the device and do not use household cleaners.
In Windows, go to Settings, and select Devices or Bluetooth & devices. Select Touchpad, and review the settings there. For instance, if you have an external mouse connected, your touchpad might be disabled while the mouse is connected.
You can also try resetting the touchpad. The steps will be a little different depending if you have Windows 10 or 11:
If your model does not have a reset button, you can reset the driver by going to Device Manager, uninstalling the touchpad, and then scanning for new hardware in order to reinstall it.
If you are still having trouble, reset your PC before setting up service to confirm that the issue is not with any software you have installed. If you have Samsung Recovery installed, that is the preferred method to reset your computer.
Otherwise, you can type "Reset" into the PC's search bar, select Reset this PC, and then follow the on-screen instructions.
Remember that resetting a PC will completely delete your files, settings, and so on. Make sure to back up your data before performing a reset.
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