Samsung PC will not turn on or charge at all

If your Samsung PC will not turn on or show any indication of charging, don't worry, there are some methods you can try to fix the problem. You should check that you have a good power outlet and that any external monitors are properly connected, powered on, and on the correct source.

Samsung PC will not turn on or charge at all

Important

Troubleshooting steps for this kind of issue are limited because there's only so much you can do when the PC won't turn on. Also keep this in mind:

You can tell if the PC has powered on if you see any lights turn on or fans start blowing.
If the PC turns on but the battery will not charge, shut down the PC and let it charge with the computer not running. Sometimes Windows can prevent charging. If it still does not charge when the PC is off, visit our Support Center to request service.

Test the outlet.

Plug something else into the outlet the power cable or charger was in, like a phone charger or lamp. Or, plug the power cable into an outlet you know is working.

With the charger unplugged, remove the battery and reinsert it (applicable models only).

Some models have a removable battery. If yours does, then disconnect the charger and the battery for 30 seconds, then put the battery back in and connect the charger. Wait one minute and then try to turn on the computer.

Check the charger or power cable’s connections.

Make sure the power cord is plugged in properly at both ends. Some cords are in two parts with an adapter in the middle, so make sure that connection is secure, too.

Request service.

If your PC still will not turn on or charge, visit our Support Center to request service.

Recommended Articles

Microphone is not working on Samsung PC

Whether you're using a built-in microphone or one that's connected externally, there are multiple volume controls and potential places where the microphone might be muted, so you'll need to check them all if your microphone isn't working.

Issues with Air Command on Samsung Notebook

If you are having issues using or launching Air Command on your Samsung Notebook,Â it most likely means your PC is missing a program required to run it. It's also possible that there is a program installed that is preventing Samsung's software service from running.

64-bit app won't install on my Galaxy Book S

If you are trying to install or use an app from outside the Microsoft Store on your Galaxy Book S and it doesn't work, it's very likely that the app is not compatible with the special processor in the Galaxy Book S. Apps will need to support either 64-bit ARM or 32-bit x86 processors to work on the Galaxy Book S.

Samsung PC turns on, but doesn't start or boot into Windows

If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also tr

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support