If your dryer is stacked with your washer using a multi-control kit, the washer may report that the dryer has a 9C1 error if you try to control the dryer within 5 seconds of turning the washer on. A software update to correct this is available via the SmartThings app. Add the dryer to SmartThings and check for updates to install it. (It takes about 20 minutes to install, and the dryer will be unresponsive while updating.)
This code appears when something is abnormal with the voltage being supplied to the dryer.
If the error continues, visit our Support Center to request service.
This appears if a button on the panel is detected as stuck or continuously pressed.
If you get this error, power off the dryer, and then individually touch and release every button on the panel, working back and forth to reach all edges of each button.
If any of the buttons are damaged, or the code returns after powering on the dryer, visit our Support Center to request service.
These are related to the door, its latch, and the sensors that detect whether they are secured correctly. This can happen when the door won't stay closed, or won't close or latch.
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
If the code cannot be corrected or there is damage to the door or latch, visit our Support Center to request service.
These reflect an issue with the temperature or with the sensors that measure it.
The most common cause is a clogged lint screen or vent system trapping heat in the dryer. Clean the lint screen, vent system, or both to correct the error.
If the error continues after cleaning the lint screen and the exhaust vent, visit our Support Center to request service.
This means that the dryer is getting too hot.
The most common cause is a clogged lint screen or vent system trapping heat in the dryer. Clean the lint screen, vent system, or both to correct the error.
In some cases, the error can occur when the heater is not hot enough, which can be caused by low voltage (on electric dryers). If the dryer is electric, contact an electrician to check the voltage supplied.
If the error continues, visit our Support Center to request service.
This code means the dryer's internal components cannot communicate with each other. Shut off the dryer for 60 seconds, and then turn it back on again.
If the error code remains, visit the Support Center to request service.
These codes mean that there is an invalid power source frequency. To fix this, try restarting the cycle.
If the error code remains, visit the Support Center to request service.
These codes will only appear after a Vent Blockage test has been run.
If any of the above errors occur, clean your lint filter and your exhaust vent.
This code means a download to the dryer's firmware is in progress. Depending on the file size and the speed of the connection, the amount of time for the download can vary.
The dryer will restart itself when the software is installed.
If after 24 hours the dryer is still displaying dn, visit our Support Center to request service.
If the dryer displays an error code that was not in the list, the error usually relates to the dryer's sensors and components. Here are some examples:
If you see one of these errors, or any other errors, power off the dryer for 2-3 minutes, power it back on, and restart the cycle. If this doesn't work, try checking your user manual for exact troubleshooting steps.
If the error returns, visit our Support Center to request service.
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