Set the dryer to Time Dry, make sure Eco Dry is turned off, and then start a cycle. After 30 seconds, open the door and feel inside.
Sensor Dry cycles run until the clothes are dry. If it's taking a long time, the most common reason is that moisture isn't leaving the dryer.
The lint filter is the first place where moisture might get blocked, so clean the lint filter before or after every cycle.
The Eco Dry setting reduces heat output in order to save energy. In fact, the beginning of the cycle doesn't use any hot air at all. This results in longer cycles with overall less energy expenditure. You can turn off the setting before the cycle.
When the drum is cool and empty, press Adjust Time Up + Dry Level until "Ins" or "In" appears on the display. If that doesn't work, try Cycle 1 + Wrinkle Prevent or Air Fluff + Wrinkle Prevent. Next, hold Start/Pause. Do not open the door during the test. The results will display for five minutes when the test is finished:
You should clean your exhaust vent once or twice each year whether you experience issues or not. If your exhaust vent isn't clean, it will cause blockages, prevent moisture from escaping, and cause cycles to take longer to complete.
In order for moisture to leave your dryer, your exhaust vent needs to be:
Soaking wet clothes will take longer to dry. If your clothes are coming out of the washer soaked, see our guide for washer won't spin to correct the issue.
Additionally, some items may take longer to dry, such as large comforters. Make sure to select the correct cycles and settings based on what is drying. For more information, see our guide for dryer cycles.
It is rare for the dryer to need service for this issue unless it is displaying an error code. If it is, please see our error code guide for troubleshooting.
If there is an issue with the heater, it is usually the case that the heater does not work at all. If the heater is definitely working at least a little bit, service is almost never required, and the issue is nearly always due to vent issues preventing the moisture from having anywhere to go (see steps 5 and 6).
However, if the vent blockage test says the vent is clear, you've done steps 5 and 6 to the best of your ability, and you're certain that there is an issue or defect with your dryer, then visit our Support Center to request service.
Some cycles are designed to run without heat. Some settings, like Eco Dry, will cause portions of the cycle (like the beginning) to operate without heat. You can find out more about your dryer's cycles, settings, and features in our guide.
The following steps apply even if only one cycle is having the issue, as long as the cycle with the issue is one that is supposed to heat.
Run a test using a timed cycle. To do this, set the dryer to Time Dry, make sure Eco Dry is turned off (if your model has it), and then start the cycle. After 30 seconds, open the door and feel inside. You'll be able to tell if the dryer has any hot air at all or if it's giving at least a little bit of heat.
Note: If the dryer has heated before but is now not heating at all, skip to the next step.
The following steps in the installation can cause no heat:
The user manual contains all you need to know to install the dryer correctly, however, we recommend having a professional do it.
Turn the circuit breaker off, wait 30 seconds, and then turn it back on.
Electric dryers have two circuits. In most homes, these circuits are connected so that they will trip together. However, it is possible for only one of the circuits to trip. If this happens, the dryer will turn on and spin but will not heat. By turning it off and back on, you can confirm that both circuits are turned on and no longer tripped.
The moisture sensors are two curved metal bars inside the front of the drum, typically in the housing for the lint filter or to the side of it.
On a Sensor Dry cycle, these sensors stop the cycle when they think the clothes are dry. If they are covered in residue from previous cycles (which is more common when dryer sheets are used), the dryer may think the clothes are dry long before they actually are.
Clean them with a soft cloth and a drop of mild soap.
If you want drier clothes when using a Sensor Dry cycle, set a higher Dry Level.
(Damp Alert is also known as Mixed Load Bell on older models.)
When drying mixed loads, lighter fabrics will dry faster than heavier ones. When the lighter fabrics at the front of the drum brush against the sensor bars, a Sensor Dry cycle will stop, even though the heavier fabrics at the back of the drum are still damp. (Manual Dry cycles don't have this problem since they dry the clothes until the time runs out.)
The Damp Alert was designed to address this. It will signal when the load is about 80 percent dry. This is your cue to remove all the clothes that are dry and leave the rest, letting the cycle continue. It's also a good time to remove anything that you want to hang or air dry.
The minimum load size is about 4 regular sized bath towels. If there's less than that in the dryer, there may not be enough to brush against the sensor bars to let the dryer know that wet laundry is still inside.
For extremely small loads, soak a few towels and throw them in with the load to increase the load size to the minimum.
Set the dryer to Time Dry, make sure Eco Dry is turned off (if your model has it), and then run a cycle. After 30 seconds, open the door and feel inside.
If it still feels cold inside, and there's no hot air at all, select the Dryer has no heat at all section to continue troubleshooting.
If it's giving at least a little bit of heat, the good news is you almost never need service. The following steps are all you'll need to resolve the issue.
Most models of dryer will reduce heat if it is unable to expel the hot, moist air. The first place where moisture might get blocked from leaving the dryer is the lint filter, as it may be too clogged. So, clean the lint filter before or after every cycle.
Eco Dry is a setting on some models which intentionally reduces heat output in order to save energy. (Clothes still get dry, but it may take longer. Ultimately, it saves energy in the long run.)
In fact, the beginning of an Eco Dry cycle doesn't use any hot air at all. If you feel like the dryer isn't as hot as it should be, make sure this setting isn't the reason why. This setting alone can also make it seem like the dryer isn't heating up as, especially if you're checking at the beginning of the cycle, when hot air has not been used yet.
However, on models that have it, Eco Dry will turn on by default for certain common cycles (like Normal or Time Dry). This matches new federal requirements for energy usage for dryers, which all dryer manufacturers must follow. So if you want to spend more energy to dry your clothes more quickly and with higher heat, you will have to manually turn off Eco Dry every time you want to run one of those cycles.
When the drum is cool and empty, press Adjust Time Up + Dry Level until "Ins" or "In" appears on the display. If that doesn't work, try Cycle 1 + Wrinkle Prevent or Air Fluff + Wrinkle Prevent. Next, hold Start/Pause. Do not open the door during the test. The results will display for 5 minutes when the test is finished:
Most models of dryer will reduce heat if they detect that the heat and moisture aren't actually leaving the dryer. (They do this to prevent overheating and fires in the vent.) In order to make sure that moisture and heat have a way to leave your dryer so it can operate properly, your exhaust vent needs to be:
It is very rare for the dryer to require service for this issue. (If there is an issue with the heater, it is usually the case that the heater does not work at all. If the heater is definitely working at least a little bit, there is almost never an issue with the dryer, and the weak heating issue can nearly always be resolved using the previous steps.)
However, if the vent blockage test says the vent is clear, and you're certain that there is an issue or defect with your dryer, then visit our Support Center to request service.
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