We Come To You
What we're all about
As part of Samsung’s #1 Network Coverage*, Samsung offers mobile phone repair service nationwide with our partner uBreakiFix. An appointment for repair can be booked at your home, office, or other location by logging into your Samsung account on Samsung.com. Appointments can be made for out-of-warranty repairs for a fee, such as a cracked display, or in-warranty repairs. Please note an additional $30 convenience fee will be charged on all repair services that utilize We Come To You repair service.
How it works
Back up
Check for any software updates and ensure your phone is backed up before starting your service request.
Learn more
Book
Select Start Repair Service to begin your service request. A Care Pro will contact you to schedule an appointment.
Request a Repair
Repair
At the scheduled time and location, our uBreakiFix partner will come to you and perform the repair from our Mobile repair Van
Complete
Repairs are usually completed within 1 hour, using genuine Samsung parts. Payment will be processed upon completion.
AN INSIDE LOOK
Samsung Care mobile repair journey
Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more!
*Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).
† Based on the 2023 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. Samsung tied with one other brand for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
