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Ice Maker Service

Having problems with your Samsung ice maker?

We’re here to help. Message us to get support about your ice maker issue with our Samsung Care Pro.

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Message us

Or if you prefer, troubleshoot your issue

Select your ice maker symptom and give our helpful troubleshooting guides a try. If you’re unable to resolve your issue, contact us and we’ll be happy to arrange service for you.

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Select your issue

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Troubleshoot your issue

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Contact us

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Select the issue you are experiencing

ice

Little to no ice is being dispensed

ice

Ice bucket is frozen

ice

Crushed ice is not dispensing

ice

Ice maker is making too much ice

ice

Ice maker makes small, cloudy, dirty, or clumped ice

Don’t see your issue?

Connect with our Samsung Care Pro and we’ll help you find a solution.

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Top ice maker troubleshooting guides

Ice bucket is stuck or has a block of ice
If your ice bucket is stuck and won’t come out, don’t try to force it too hard. A little gentle wiggle should be all you need to shake it loose. If you’ve never removed your ice bucket before, don’t fret: most have a trick to them, like a special angle to pull at, that makes it a lot easier. Some models also have a button or lever to release the ice bucket as well.
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Refrigerator dispenser issues
When it comes to your water dispenser, you’ll want to make sure everything is in working order, otherwise it may not dispense properly or your water and ice may taste bad. For example, the water line needs to be connected correctly and needs good water pressure. A clogged water filter and forgetting to dispense ice regularly can also cause problems like reduced water pressure, bad tasting water, or clumped ice. And remember, Child Lock can keep you from dispensing anything at all.
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Ice maker makes too much ice
You like your ice maker to make ice, but at some point, enough is enough. Our ice makers are designed to stop when they’re full. There’s two methods for this, depending on which type of ice maker your model has. Either an optical sensor detects when ice has piled too high, or a mechanical arm is pushed upwards when the ice piles high enough. If your ice maker won’t stop making ice, this system isn’t working.
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We’re here to help

Message us to get support about your ice maker issue with our Samsung Care Pro.

message us

Message us

Apologize for the inconvenience. Due to system maintenance, the current operation is unavailable. Please try again after 8:00 PM EDT on 10/6/2020.

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