We got you

Samsung Care makes it easy
to get support on your schedule.

Benefits

We got you with built-in support

Get peace of mind with a full year of Samsung Care — automatically included with every product.

Samsung Care for mobile products

Mobile service backed by expertise

Certified technicians and detailed checks ensure quality.

Repair options
built around you

Choose walk-in, mail-in, or the We Come to You service — whichever works best for you.

Repair options built around you Repair options built around you

Rated #1 in Service
Experience in 2025

This recognition is a testament to Samsung’s commitment to standing
by our customers.

Rated #1 in Service Experience for Mobile Devices in 2025† Rated #1 in Service Experience for Mobile Devices in 2025†
Samsung Care for TV & home appliances

Support that covers 99% of the U.S.

Samsung Beyond Boundaries program brings in-home TV and appliance care almost anywhere.

Testimonials

Real Samsung Care stories

Support

Get help and follow updates

Samsung Care+

Protect more with Samsung Care+

 

Protect your Galaxy

Cover your device against drops, spills and mechanical breakdowns, plus theft and loss coverage.
Protect your Galaxy Protect your Galaxy
 

Protect appliances and electronics

Get peace of mind with expert repairs, 24/7 support, tutorials, power surge protection and more.
Protect appliances and electronics Protect appliances and electronics

Discover Samsung products

Only with Samsung

*Source: 2025 ACSI® Survey of customers rating their own TV and appliance manufacturers. In the TV survey, Samsung was rated #1 for customer satisfaction, warranty coverage, service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tie), service repair outcome, call center satisfaction, complaint handling, overall quality and product quality (tie). In the appliance survey, Samsung was rated #1 for customer satisfaction (tie), service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tie), service repair outcome (tie) and complaint handling. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org

Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home appliances and TVs, coverage includes 99% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.

§Samsung Electronics America’s Customer Care division received a Gold Award from the 2024 Stevie® Awards. Samsung was recognized for Best Customer Satisfaction Strategy for the Samsung Beyond Boundaries program. For more about the Stevie® Awards, please visit https://stevieawards.com/sales/2024-stevie-award-winners

1Available on Android & iOS devices. A Wi-Fi connection, SmartThings app and a Samsung account are required.

2By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.

Source: 2025 ACSI® Survey of customers rating their Cell Phone manufacturer. Samsung was rated #1 for Service Experience for Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org