We got you with built-in support
Get peace of mind with a full year of Samsung Care — automatically included with every product.
Schedule flex repairs
See what’s covered
Register your product
Sign in to unlock more
Samsung Care for mobile products
Mobile service backed by expertise
Certified technicians and detailed checks ensure quality.
Repair options
built around you
Choose walk-in, mail-in, or the We Come to You service — whichever works best for you.
Rated #1 in Service
Experience in 2025†
Samsung led the 2024 ACSI Survey, ranking highest in product quality, screen performance, and overall care.*
Support that covers 99% of the U.S.‡
Samsung Beyond Boundaries program brings in-home TV and appliance care almost anywhere.
Real Samsung Care stories
The service technician was extremely knowledgeable, courteous, and professional, and went way above and beyond to get our repair scheduled on a day that was convenient for our household. Thank you.
James S. from Waupaca, WI
Repair was fast, and I was very pleased with how I was treated. Great products and great service.
Tony G. From Ammon, ID
Samsung was able to troubleshoot and authorize a repair for my new phone and then it actually did get repaired at no cost to me due to being in the manufacturers warranty period.
Misty W. from Kansas City, MO
“The repair tech was great at communicating what
time he was going to show up. Along with providing
great service, he was polite and professional.
I truly wish all service technicians were as supportive
as he was. Our fridge has ice and my wife is VERY happy.”
Jason F. from Grand Junction, CO
“John was very courteous when coming into our house. He was very nice to my 5 year old, as he said
he has a 4 year old as well! He was very fast and definitely seemed to know what he was talking
about. He figured out the problem in no time, changed out the belt, put the dryer back together
and was gone, pretty much all within an hour!!!! I would recommend you guys to everyone!!!!”
Casey B. from Sumas, WA
“Thanks Samsung. You have gained my trust and loyalty. Samsung repair service was very quick and
efficient. The technician was awesome. Very professional, even wore shoe covers before entering
my home which I really appreciated. The work involved broken glass so he was sure to clean up
after leaving no hazard for my children. Excellent service and very timely. So glad I called”
Hilda C. from Waldorf, MD
Get help and follow updates
Need help? We’re here.
Talk to a Samsung expert by phone, chat, email, or in the Samsung Members app — whatever works best for you.
Support that means business
Explore service plans, extended warranties, and expert care tailored for your business tech.
Stay in the loop
Receive personalized messages from Samsung Care — featuring service info, warranty updates, tips and more.2
Protect more with Samsung Care+
Protect your Galaxy
Protect appliances and electronics
Discover Samsung products
Only with Samsung
Trade in and trade up
Trade in your old devices for instant credit towards the latest Samsung products.θ
Rest easy with Samsung Care+
Continued protection and 24/7 support after your manufacturer’s warranty ends.
Save with Samsung
Offer Programs
Save up to 30% through exclusive savings for students, teachers, government, military and corporate employees. You could be eligible.4
*Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service.
Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org
‡Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home appliances and TVs, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
§Samsung Electronics America’s Customer Care division received a Gold Award from the 2024 Stevie® Awards. Samsung was recognized for Best Customer Satisfaction Strategy for the Samsung Beyond Boundaries program. For more about the Stevie® Awards, please visit https://stevieawards.com/sales/2024-stevie-award-winners
1Available on Android & iOS devices. A Wi-Fi connection and a Samsung account are required.
2By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.
†Source: 2025 ACSI® Survey of customers rating their Cell Phone manufacturer. Samsung was rated #1 for Service Experience for Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org
Product Registration
Quick and easy product registration..
Receive up-to-date personalized services and tips.
Enter your Serial Number/IMEI
Scan the QR code on your products for easy registration.
* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.
Enter your Serial Number/IMEI
Quick and easy product registration.
Product registration is almost complete!!
You've entered a valid S/N or IMEI. Now select the model of your product.
Suggested Searches
Galaxy Book3 Ultra
SM-G996BZKGEUA
Serial Number: R3CR508WNAH
The device you are currently using does not support the camera function.
Please try again with a different device.