Request Free Knob Locks or Covers for Recall of Slide-In Electric Ranges

Consumer Notice

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America Inc. has announced a voluntary recall for certain slide-in electric range models with front-mounted knobs. The remedy for this recall is free knob locks or covers for specific models sold in the U.S. between 2013 and 2024.

This announcement addresses potential activation of range knobs through accidental contact by people or pets, posing a fire hazard if flammable objects are left on top of the range.

The following slide-in electric range models are included in this announcement:

Affected Models

NE58F9500SS/AA

NE58K9850WS/AA

NE58R9431ST/AA

NE63T8111SG/AA

NE63T8511ST/AA

NE58F9710WS/AA

NE58K9852WG/AA

NE63A8711QN/AA

NE63T8111SS/AA

NE63T8711SG/AA

NE58H9950WS/AA

NE58N9430SG/AA

NE63BB851112AA

NE63T8311SG/AA

NE63T8711SS/AA

NE58K9430SS/AA

NE58R9311SS/AA

NE63BB871112AA

NE63T8311SS/AA

NE63T8711ST/AA

NE58K9500SG/AA

NE58R9431SG/AA

NE63BG8315SSAA

NE63T8511SG/AA

NE63T8751SG/AA

NE58K9850WG/AA

NE58R9431SS/AA

NE63CB831512AA

NE63T8511SS/AA

NE63T8751SS/AA


Free Knob Locks or Covers

Samsung is providing slide-in electric range customers with a set of free knob locks or covers, depending on their model, to prevent accidental activations from occurring. Customers may continue to use their slide-in electric ranges while awaiting their set of free knob locks or covers.

Samsung also recommends consumers follow these range-safety precautions, regardless of range type or manufacturer:

  • While not actively cooking, never place, leave, or store anything on the top of your range.
  • Keep children and pets away from range knobs.
  • Be sure to check your range knobs to ensure they are turned off after cooking.

Start Your Request

To begin your request for a set of free knob locks or covers, simply locate your range’s serial number and enter the information below.

Step 1.

Where to find your serial number

Step 2.

To verify your range is included in this announcement, please enter your range's 15 digit serial number below and then select "Check".

Note: With a Samsung Account, you can conveniently manage Samsung devices like smartphones, tablets and TVs. Once you register your device with a Samsung Account, you can effortlessly access Samsung services without multiple logins. Additionally, it enables you to locate lost devices, enhance device usage through connections and easily seek advice or manage repairs.
What are the benefits of using a Samsung account? Learn more

Notice: Many Samsung ranges with Wi-Fi connectivity can be configured through the Samsung SmartThings app to send mobile notifications instantly when a burner is first activated. SmartThings app can be installed on mobile devices [Android, iOS] to connect smart home devices, including Samsung Home Appliances.

Video Guides

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Knob Locks Installation Guide
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Knob Covers Installation Guide

Our Commitment

We remain committed to delivering top-quality, innovative products that enhance the lives of our customers. By quickly providing this remedy, we’re working to ensure our customers feel assured that their families and homes are safe from accidental knob activation.

You may also contact us through Chat or E-Mail (rangesupport@sea.samsung.com) with questions regarding this matter.

 
E-MAIL US CHAT NOW

Frequently Asked Questions

Q1. Which range models are included in this announcement?

Only certain slide-in electric range models are included in this announcement.

Q2. Can customers continue to use their range without installing knob locks or covers?

Yes, customers may continue to use their affected range while awaiting their set of free knob locks or covers, so long as they follow basic safety precautions, including:
  • Never leave or store anything on the top of your range.
  • Keep children and pets away from range knobs.
  • Be sure to check range knobs to ensure they are turned off after cooking.

Q3. Why should I add knob locks or covers to my range?

Front-mounted knobs on the ranges can be activated by accidental contact by humans or pets, posing a fire hazard.

Q4. When will I receive my knob locks or covers?

Knob locks or covers, depending on your model, should arrive within five business days of completing the request online or via phone. The shipment can be tracked through information provided in a confirmation email.

Q5. How do I install this remedy?

After receiving your set of knob locks or covers, depending on your model, please reference the included instructions for easy installation. Installation guide videos are also available above.

Q6. What information do I need to start a request?

To request your free set of knob locks or covers, depending on your model, simply provide your serial number in the “Start Your Request” section above. The range’s serial number can be found on a label located in one of two areas on the range: either by opening the oven door and inspecting the top left corner of the frame – or by opening the bottom drawer of the range and inspecting the left side of the frame.

Q7. What should I do if I can’t read the serial number on my range’s label?

If the serial number is unreadable on a range's label, you may contact 1-833-775-0120 for assistance, or chat online with one of our agents.

Q8. Can I still receive knob locks or covers if my slide-in electric range’s warranty has expired?

Yes, the set of knob locks or covers is free of charge regardless of warranty status.

Q9. What is SmartThings app?

SmartThings is an application that conveniently connects, controls, and updates connected devices, including Samsung home appliances. With SmartThings app, consumers can monitor and control their smart devices or appliances right from their mobile phones. Many Samsung ranges with Wi-Fi connectivity can be configured through the Samsung SmartThings app to send mobile notifications instantly when a burner is first activated.

Q10. How can I access SmartThings app?

To access SmartThings app, consumers can go to their mobile phone's app store and download the app. Next, sign-in or create a Samsung account to access SmartThings app's features.

Q11. How to create Samsung Account in SmartThings app?

Consumers can open the SmartThings app > Sign in > Create Account > Agree Terms and Conditions > Fill in your information [Email, Password, First name, Last name and Date of Birth] > Create Account > OK > Go to Inbox (Sign-in to your Email and find an Email sent by Samsung Account) > Verify account.

Q12. Consumer has Wi-Fi access, but cannot connect their range?

Network requirements vary between devices. Samsung electric ranges requires 2.4GHz Wi-Fi connectivity. If a consumer’s Wi-Fi Access Point has options of 2.4GHz and 5GHz, select 2.4GHz. Additionally, if the Wi-Fi signal is too weak, the range might not connect. Another solution is to relocate the router closer to the range to help improve the signal strength.
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