We're here to help
Contact Us
Topics
What's happening with your product?
What's happening with your order?
Tell us more
Search for a topic or pick one below. We'll find you the best support option.
-
Won't power on
-
Screen is black
-
Screen has lines or streaks
-
Turns on and off repeatedly by itself
-
Will not connect to Wi-Fi
-
Hear TV audio but there is no picture
-
Screen is cracked
-
Screen brightness is not consistent
-
Remote does not work
-
Screen colors are not correct
-
Screen flickers
-
Streaming App is not working
-
Does not always turn on
-
Screen has Dark or Shaded area
-
Menu appears but there is no picture
-
HDMI Ports are not working
-
Has poor sound
-
Caught in a boot loop
-
Burning smell
-
Displays a picture without sound
-
Makes electrical sparking sounds or electrical sparking noise
-
Volume keeps going out
-
Cannot turn TV off
-
Trouble updating my software or firmware
-
Ghosting in video images
-
Makes popping sound
-
Will not pair using Bluetooth
-
Samsung Account: Change phone number
-
Remove an App
-
Care Support: TV & Appliance Care
-
Connect a Bluetooth device
-
Connect a cable box
-
Connect a game system or console
-
Connect a home theater systems
-
Connect a soundbar
-
Connect a video streaming device
-
Control the soundbar with the TV remote
-
Download firmware
-
Download user manual
-
Gaming Hub
-
Help with my order
-
Install an App
-
Order arrived damaged or incorrect
-
Questions about Accessibility
-
Samsung Account: Change email address
-
Samsung Account: Lost or forgot password
-
Samsung Care+ Home Appliances & TVs
-
Turn the soundbar on and off automatically
-
Use Alexa
-
Use Bixby
-
Use Google Assistant
-
Use HDMI-CEC / Anynet+
-
Use audio out from the TV
-
Use audio out from the home theater system
-
Use audio out from the soundbar
-
Use eARC
-
eARC compatibility
-
I don't see my topic
How can we help?
How to find model code
- Category
- Type