Contact Us

What's happening with your product?

What's happening with your order?

Tell us more

• SmartThings Setup
• Screen is black
• Display is not working
• Shakes or vibrates
• 5E, 5C or ND: Water drain error
• Won't spin
• LE or LC: Leaking error
• Turns on but does not start
• Making a noise during operation
• Turns off while running
• Does not always turn on
• 9E or 9C: Voltage error
• Will not turn on
• Door will not unlock
• Leaks from underneath
• Leaks from the door
• Won't stop spinning
• Does not power on
• OE or OC: Overflow error
• HE, HR, or HC: Heater error
• A part needs to be replaced
• Not filling with water
• Burning smell
• Leaks from the dispenser
• Does not fill with enough water
• Clothes are stained or smell after washing
• 4E, 4C, NF or NF1: Water supply error
• Leaks from the back
• Samsung Account: Didn't get two factor authentication
• Fills with the wrong temperature water
• AE, AC, or CE: Communication error
• 3E or 3C: Motor error
• Touch buttons will not work
• Leaks from the drain hose
• tE or tC: Temperature sensor error
• dC, dE, dF or dS: Door error
• Physical buttons will not work
• Washing machine lights blinking
• Samsung Account: Change phone number
• Care Support: TV & Appliance Care
• Download user manual
• Help with my order
• Order arrived damaged or incorrect
• Questions about Accessibility
• Samsung Account: Change email address
• Samsung Account: Lost or forgot password
• Samsung Care+ Home Appliances & TVs
• Washing machine icons
• I don't see my topic