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SmartThings Setup
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Screen is black
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Has no heat
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Leaks from underneath
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Display is not working
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Turns off while running
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Shakes or vibrates
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Does not always turn on
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Leaks from the back
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Won't spin
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Will not turn on
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Turns on but does not start
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Touch buttons will not work
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Clothes take a long time time to dry
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Making noise during operation
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Won't stop spinning
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Not dry at the end of the cycle
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dC, dE, dF or dS: Door error
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Physical buttons will not work
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A part needs to be replaced
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Burning smell
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9E or 9C: Voltage error
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Samsung Account: Didn't get two factor authentication
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AE, AC, or CE: Communication error
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3E or 3C: Motor error
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HE, HR, or HC: Heater error
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tE or tC: Temperature sensor error
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Unable to reverse door swing
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Keeps running continuously
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Door dent
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Samsung Account: Change phone number
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Care Support: TV & Appliance Care
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Download user manual
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Help with my order
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Questions about Accessibility
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Samsung Account: Change email address
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Samsung Account: Lost or forgot password
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Samsung Care+ Home Appliances & TVs
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