Get your Samsung device ready for service

Is your device ready for service? Let's back up your data and secure your information before you send your device for repair. Following our recommended procedures will ensure your service goes quickly and smoothly. The first step is to select what type of service you'll be using. If your phone or tablet has been updated to at least One UI 5, you can also use Maintenance mode to secure your data!

Get your Samsung device ready for service

Getting ready for mail-in service

You should have already received instructions on how to package your device, but what should you do before you put it in the box? The following checklists will help make sure you include everything necessary for service and don't accidentally pack up anything you need to keep. Please contact us if you need any additional assistance.

Getting ready for walk-in service

You may already know where to take your device for service, but what do you need to do before you take it in? The following checklists will help make sure you don't forget anything.

Samsung Phone or Tablet
Samsung Gear (Watch or Earbuds)

Use Maintenance mode

Note

Currently, Maintenance mode is only available on phones and tablets that have been updated to One UI 5. As a precaution, we strongly recommend creating a backup of your data before using Maintenance mode.

Before sending in your device for service, you can use Maintenance mode on your One UI 5 device. With Maintenance mode, you can rest assured that your personal data will be concealed before handing your device off for repairs. Maintenance mode creates a brand new account for the person handling your phone, so no one will be able to access your personal Samsung account.

To begin using Maintenance mode, navigate to and open Settings, and then tap Device care.
Tap Maintenance mode, and then tap Turn on. Follow the on-screen prompts, including setting up a Lock screen if you do not already have one.
You will then be able to send in your device for service. Please see the previous sections in this article for more information about getting ready for mail-in and walk-in services.

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Request service

Guy Holding Galaxy phone in his hand and looking at it
Now that you’ve prepared your device for mail-in or walk-in service, you can create a service request if you haven’t done so yet. Please visit our Support Center and select your desired service type.

For additional information about sending in your device for service, check out our instructional guide.

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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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