Frequently asked questions about purchases in Samsung Pay

Will I have to sign a receipt when paying with Samsung Wallet?

You may need to sign a receipt (physical or electronic) as you do with payments made with a physical card. This can vary depending on the store, merchant, and transaction amount. You will not receive a separate physical or digital receipt from Samsung Wallet.

Will I continue to earn rewards and benefits from my payment cards when I pay using Samsung Wallet?

When you make a payment with Samsung Wallet, you will continue to receive the rewards and benefits (such as points or cash back) your physical card provides.

Is my credit or debit card number actually stored on my device?

No. The card information is encrypted and sent to the Samsung Wallet server for processing with the payment card network (such as Visa, MasterCard, or American Express) tokenization server. After processing, a token is assigned to your device, and this token is used in place of the card number. When you process a payment, this token along with other transactional information is sent to the payment terminal. Your card number is not part of this data. The terminal that is processing the payment does not receive your card number as part of the transaction.

Is my credit or debit card number actually stored on the Samsung Wallet server?

No. The card number is encrypted and passed to the payment card network (such as Visa, MasterCard, or American Express) tokenization server. After processing, a token is assigned to your device, and this token is used in place of the card number. This token information is stored on the Samsung Wallet server and a copy is stored on your device. Your card number is not kept on the Samsung Wallet server.

I returned an item purchased with Samsung Wallet, but I do not see the return amount in the app.

Samsung Wallet may not show your entire transaction history, depending on the policies set by your card issuer. Refer to your payment card statement or transaction history on the card issuer's website or mobile app, if available.

Why does Samsung Wallet show a $1 charge and not the whole amount?

Some merchants, like hotels, routinely place a temporary preauthorization of $1 as a way to verify the card is active. By pre-authorizing your payment card, merchants do not have to place a larger hold against your account. In the case of a hotel, the $1 charge will remain until the final amount is assessed; only then will the preauthorized charge be removed and replaced with the final amount. Card issuers and payment networks (such as Visa, MasterCard, or American Express) may only report the initial $1 authorization to Samsung Wallet and not the final transaction amount. Refer to the card issuer's mobile app, website, or statements for final transaction details. If you believe there is an error or invalid transaction, contact the card issuer.

When I’m paying in a store using my debit card in Samsung Wallet, should I choose credit or debit?

During a transaction when you are prompted to select credit or debit on the payment terminal, select the appropriate type as you would with your physical card. If you are experiencing issues when using debit as the payment type, attempt the transaction again and select credit regardless of the type of card.

How many payment cards can I add in Samsung Wallet?

A total of 10 payment cards can be added to Samsung Wallet. These include credit cards, debit cards, and private-label credit cards (store credit cards). There is no limit to the number of gift cards that can be added to Samsung Wallet.

Can I use the same payment card with more than one device using Samsung Wallet?

There are no restrictions on adding the same payment card to multiple devices. For example, if you and your spouse share a credit card, you can add the card to both devices. The total number of devices you can add the same card to may vary by the card issuer. For additional information, contact the card issuer. Gift cards can only be added to one Samsung Wallet account.

What should I do if I have an issue adding a payment card to Samsung Wallet?

Contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Wallet. For example, if you have an ATM-only card (this is different from a debit card), you will not be able to add the card to Samsung Wallet. Some card issuers may require additional authentication before they can approve the use of your card with Samsung Wallet. Only gift cards from merchants who have partnered with Samsung Wallet can be added. Check the list of merchants to see which retailers are supported.

Samsung Wallet also requires an active internet connection when adding a payment card or gift card. Verify you are connected to the internet via a Wi-Fi network or your mobile data connection.

Can I add a payment card over Wi-Fi in Samsung Wallet?

Samsung Wallet requires an active internet connection when adding a payment card. You can connect via a Wi-Fi network or your mobile data connection. If an internet connection is not available, you will receive a "No network connection" message, prompting you to connect to a Wi-Fi network or turn on mobile data. However, if you are attempting to add a new card while outside the country, you may experience difficulties unless your phone has a SIM card installed and an active mobile connection.

What should I do if I receive a replacement card?

If you receive a replacement payment card from your card issuer, you should remove the original card from Samsung Wallet and add the new card.

How do I set my default card for Samsung Wallet?

While you cannot set a default card in Samsung Wallet, you can use your favorite cards.

What do I do if I lose internet connection in the middle of adding my payment card?

An active internet connection is required when adding a payment card in Samsung Wallet. If for any reason your connection is lost, Samsung Wallet will be unable to verify your card until the internet connection is restored. In some instances, the payment card data will be discarded, and the card will have to be added again.

How can I cancel a payment made using Samsung Wallet?

Canceling a payment made with Samsung Wallet is the same as canceling a payment made on a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.

Can I use Samsung Wallet for in-app purchases?

Yes, as of version 2.5, you can make in-app purchases with Samsung Wallet when supported by the merchant app. If it is supported, you’ll see a Samsung Pay or Wallet icon in the merchant app screen at checkout. Just tap Samsung Wallet or Samsung Pay, and the Samsung Wallet app will open for payment card selection and authorization.

How do in-app purchases work?

In-app purchases occur as a payment option after you have selected the items in your merchant app cart or bag and you’re ready to check out. At this point, you can opt to use Samsung Wallet, if supported by the merchant app, or any other supported payment method. When you opt to use Samsung Wallet by tapping the Samsung Pay or Samsung Wallet icon at checkout, Samsung Wallet is launched automatically. You can select a card, verify or change your billing or shipping address, and authorize payment with a fingerprint/iris scan or by entering your Samsung Wallet PIN.

Can I use any of my credit and debit cards enrolled in Samsung Wallet for in-app payments?

Yes, in accordance with the credit limit and balance restrictions imposed by the card issuer.

Are my in-app purchases secure?

Yes, in-app purchases made with Samsung Wallet are just as secure as in-store purchases made with Samsung Wallet. In fact, both in-app and in-store purchases made with Samsung Wallet are more secure than swiping a conventional plastic card at the point of sale.

Can I add a card for in-app payment?

Yes, you can enroll new cards by opening Samsung Wallet, then tapping the All tab, and then tapping Payment cards. Tap Add (the plus sign), then tap Add payment cards, and then follow the on-screen instructions.

Can I use a gift card stored in Samsung Wallet for in-app payment?

In-app payments using gift cards are not currently supported by Samsung Wallet.

Can I make a split payment using Samsung Wallet?

Splitting a payment using more than one card is not currently supported.

Which devices running Samsung Wallet support in-app payments?

In-app payments are not supported on devices running Android 5.0 or earlier.

I'm a merchant. How do I go about changing my existing merchant app to accept Samsung Wallet?

Contact your Samsung Relationship Manager directly or visit Samsung Pay Business Solutions.

Where can I use Visa Checkout?

You can use Visa Checkout at many of your favorite online stores, with many more joining each month.

Which cards can I use to make Visa Checkout transactions?

You can use any Visa card enrolled in Samsung Wallet for transactions. All eligible cards will be listed for you to select at the time of purchase.

Can I use my Discover, American Express, or MasterCard cards for online transactions using Samsung Wallet?

Currently, only Visa cards enrolled in Samsung Wallet are eligible for Visa Checkout + Samsung Wallet transactions.

Can I use Samsung Wallet + Visa Checkout for transactions on my desktop or merchant apps?

At this point, Visa Checkout + Samsung Wallet is only available on mobile devices. The supported browsers are Samsung Internet v5.4 and later, and Google Chrome v60 and later.

Who should I contact if I have questions about my Samsung Wallet + Visa Checkout transaction?

If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund, or any customer service issues with the merchant, please contact the merchant.

If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, we suggest that you contact the issuer of the card used to make the purchase. The customer service number can be found on the back of the card, or in Samsung Wallet card details for that specific card.

My Visa Checkout account is locked. What should I do?

To prevent unauthorized access to your account, Visa Checkout accounts are locked temporarily if an incorrect username or password is entered too many times. You can unlock your account using the Forgot Password link, or you can contact Visa Checkout customer support for assistance. You will not be able to make purchases using your Visa Checkout account while the account is locked.

I am not seeing Visa Checkout on a site that is shown as supported. Why is this happening?

Some sites are set up to show the Visa Checkout option before you begin the full checkout process. Go back to your cart and check for the option there; you may need to scroll further down on the page to find it.

Also, if you are signed in to the merchant’s web site using your merchant account, Visa Checkout may not be displayed at all. In order to use Visa Checkout on these sites, you may have to log out of your merchant account.