Frequently asked questions about Samsung accounts

No. Each account is treated separately, even if the owner is the same person. All information on each account is managed independently.

With your Samsung account, you can use Samsung Galaxy apps in the Galaxy Store, Samsung Pay, Bixby, and Samsung’s other main services. For a full list of services, please visit the Samsung account website.

Two-step verification is an enhanced security feature that prevents someone else from signing into your Samsung account. It strengthens the security by using two different authentication factors to verify your credentials: a password and an extra security code.

When signing into your account, you will enter your password and then receive a verification code via text message on your mobile phone. If someone attempts to sign into your account with your password, they will not be able to access your account because they will not receive the verification code. By using two-step verification, your account and personal information will always be protected. Please see our verification guide to learn more.

When signing into your account on your phone or tablet, the auto verification feature allows you to log in by recognizing the SIM card or the phone number of the device registered on the network. This will skip the verification code step if the phone number for two-step verification matches the SIM card and mobile network. You can confirm if the displayed phone number is correct.

If the auto verification step fails during authentication, the previous screen will appear and you must manually enter the verification code. If you are unable to sign into your Samsung account, please refer to our guide for resetting your Samsung account phone number.

Your Samsung account is compatible with any Authenticator app from the Galaxy Store and the Microsoft Authenticator app. Please see our verification guide to learn more.

You can create a new account with the same email address. However, all of the usage data connected to the previous account will be permanently deleted. This includes your personal profile, service usage history, downloads, and purchase history. The new account may use the same email address, but will be issued with a different user identification code, so all of the usage data will also be newly created.

Yes, you can have multiple devices listed as a trusted device. A trusted device is a device on which you can sign into your Samsung account by entering your password only, without having to perform two-step verification.

To view your trusted devices on a phone or tablet, open Settings, and then tap your Samsung account at the top of the screen. Tap Security and privacy, tap Two-step verification, and then sign into your account if prompted. Please see our verification guide to learn more.

You can use SmartThings Find by logging into your Samsung account on the SmartThings Find website. Please see our verification guide to learn more.

Make sure your account is set to the correct country.

To change your account’s language on a phone or tablet, open Settings, and then tap your Samsung account at the top of the screen. Tap Profile info, tap Language, and then select your preferred language.

To change your account’s language on a web browser, navigate to the Samsung account website and then sign into your account. Next, select the Profile tab, and then select Edit personal information. From there, select Country or region and make sure the correct location is chosen.

If you have forgotten your password or need to make updates to your information, please see our complete guide to managing your Samsung account.

You will not be able to change your country if you are a member of a Family group, or the account is a seller on the Galaxy Store. Please see our complete guide to managing your Samsung account to learn how to change your profile information.