Reset your Samsung TV

Open Settings, and then select General & Privacy.

Select Reset, enter your PIN (0000 is the default), and then select Reset.

To complete the reset, select OK. Your TV will restart automatically.

If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis. Reset will be located in that menu. You can also check the user manual for exact instructions for your TV model.

Open Settings, and select Support.

Select Device Care, and then select Self Diagnosis.

Note: On some models, select Support then select Self Diagnosis.

Select Start Smart Hub Connection Test.

After your Smart Hub Connection Test is complete, select Close to return to the main menu.

Open Settings, then select Support.

Select Device Care.

Note: On some models, select Support instead.

Select Self Diagnosis, then select Reset Smart Hub, and then enter your PIN.

After the reset is complete, select OK.

Open Settings, and select Support.

Select Device Care, and then select Self Diagnosis.

Note: On some models, select Support and then select Self Diagnosis.

Select Start Picture Test. Look at the screen for any problems, and use the on-screen instructions to complete the picture test.

Open Settings, and select Picture.

Select Expert Settings, and then select Reset Picture.

Select Yes to confirm.

Open Settings, and select Support.

Select Device Care.

Note: On some models select Support instead.

Select Self Diagnosis, and then select Start Sound Test. The Sound Test will begin.

If you still hear a problem in the Sound Test, select Yes. Otherwise, select No. If there is a problem, you will be asked to contact Samsung Support. Be ready to provide the on-screen information to the support agent.

Open Settings, and select Sound.

Select Expert Settings, and then select Reset Sound.

Select Yes to confirm.