Use Smart Care on your Samsung washer and dryer

Difference between codes generated by Smart Care and actual error codes:

In addition, the codes generated by Smart Care are not true error codes (also called information codes). Most of the time, if your washer or dryer has an issue, it will display an error code without you having to run this diagnostic. 

If you get an actual error code or information code, the Smart Care function will not be able to interpret it; the function can only interpret codes run from the diagnostic when you push the Smart Care button. Instead, if you see a true error or information code, see our guide for washer error codes or dryer error codes for the proper next step to take.

Smart Care is not SmartThings and does not use Wi-Fi:

Smart Care is a feature available on many of our washers and dryers, even ones that do not have Wi-Fi. The Smart Care function does not use Wi-Fi. The presence of a Smart Care button does not mean your model has Wi-Fi and can connect to SmartThings.

A way to confirm if your model has Wi-Fi and supports SmartThings is to look for a Smart Control or Smart Monitor button, or any indication of a Wi-Fi symbol on the panel. You can also check your user manual.

If your model supports SmartThings, use that app instead:

Washers and dryers with Wi-Fi capability should use SmartThings instead of the older app. On these models, if you've connected your washer or dryer to SmartThings, the Smart Care function will be available in the model's device controls, so you don't have to use the older app. (It still works the same way, though, using your phone's camera instead of Wi-Fi.)

And on top of that, any error or information codes that occur on the appliance will already be sent as notifications through SmartThings the moment they occur, limiting the need to run the Smart Care diagnostic in the first place.

You can find more about SmartThings on your washer or dryer at these two guides.