Return an in-store purchase with Samsung Pay

If you purchased something at a store using Samsung Pay or Samsung Wallet, the process to return the item is the same as returning it with a physical card. You'll need the original receipt and the card used in the transaction. However, Samsung Wallet uses digital card numbers that are different from physical cards. Once you've found your digital card number, you'll be good to go.

Woman holding a Galaxy phone over a point of sale terminal with the Samsung Wallet app open

Return an in-store purchase with Samsung Pay

Return your purchase

Hand holding a Galaxy phone over a point of sale terminal with the Samsung Wallet app open

To return an item purchased in a store, head back to where you bought it.

Before you go to the register, make sure you have the receipt. You'll also need to locate the digital card number, so the cashier can use it. Even with the number, some retailers may ask you to open Samsung Wallet and place your phone near the NFC reader to complete the refund.

To find the digital card number, open Samsung Wallet on your phone. Tap the All tab, and then tap Payment cards. Next, select your desired card. The last four digits of the digital card number will be displayed.

Read less

Unable to return an item purchased with Samsung Wallet

If you are trying to return an item you purchased with Samsung Wallet but it is not being accepted, it's probably because the digital card number has changed. The number will change if you switched devices since your purchase, or if you removed and then re-registered your card after a purchase.

For safety purposes, no record of the original digital card number is stored in Samsung Wallet or on any Samsung Wallet servers. Therefore, you will not be able to access your previous card number before it was changed.

When making a return with a new digital card number, ask the merchant to process your return using the same method they would if your physical card was replaced. If there are any issues processing your return, contact your card issuer for further assistance.

Read less

Recommended Articles

Make an in-store payment with Samsung Pay

Make a payment using the app With Samsung Pay, you can purchase things without digging through your wallet. When you're ready to pay, open Samsung Pay on your phone. Tap the Pay tab, and select your preferred card. Tap Pay again, and then choose your desired security option, such as entering your PIN or fingerprints. Enter the required security inf

Find the last four digits of your Samsung Pay cards

When you add a credit or debit card to Samsung Wallet, it receives its own digital card number. The last four digits of this number will be different from the ones on your physical card and in the card's image in Samsung Wallet. Once you find them, you'll be able to return in-store purchases and much more.

Make an in-store payment with Samsung Pay

You probably already have your phone in your hand when you're shopping, so why not use it to make in-store purchases? Thanks to Samsung Wallet, you can add credit cards right to your phone and make purchases in stores or even in restaurants. You can also easily return items that you've purchased using your digital card number.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support