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FAQs
Why shop the Samsung Outlet?
You won’t find better offers anywhere on Samsung.com or in the Samsung Shop App. We are bringing you the best offers around, so you can get everything you’ve been waiting for at refreshingly affordable prices.
Do you carry only new products on Samsung Outlet?
We carry both brand new and open box products. If a product is open box, it will be clearly marked.
Can I return items purchased in the Samsung Outlet?
Yes, it will follow same return process as regular items.**
Will you price match if I find a better offer elsewhere?
If the you find a lower price on Samsung.com or the Samsung Shop App within 15 days of your Samsung Outlet purchase, you can contact Customer Service who will honor the lower price and refund the difference. We can only price match within 15 days of your date of purchase. We cannot price match if you purchased the product outside of Samsung.com or the Samsung Shop App.
Can I pick up products in store?
No
What does “while supplies last” mean to me?
Samsung Outlet products are available at a limited quantity. Product availability is subject to change at any time.
I tried to purchase a product but do not see it in cart. What happened?
Unfortunately, due to high demand, supplies for the product you wanted to purchase have been exhausted. Shop similar products in the Samsung Outlet or explore other offers on similar products here.
Why are these product available at such a low price?
We are always making space for new products, and we support customers who don’t always need the newest – so bringing you great savings on previously released, premium products is a win-win.
Is there anything wrong with Samsung Outlet products?
Not at all. Samsung Outlet products are never pre-owned, and every open box item is thoroughly inspected to ensure that it is 100% free of damages or defects.
¤For a limited time, while supplies last, reserve the upcoming Galaxy phone and/or Galaxy Book on Samsung.com or the Samsung App, and receive a Samsung Credit (“Reservation Gift”) when you pre-order as follows: receive a $50 Samsung Credit when you pre-order an upcoming Galaxy phone or Galaxy Book, or a $100 Samsung Credit when you pre-order both devices ("Qualifying Purchase"). Pre-order required. Show More
¤For a limited time, while supplies last, reserve the upcoming Galaxy phone and/or Galaxy Book on Samsung.com or the Samsung App, and receive a Samsung Credit (“Reservation Gift”) when you pre-order as follows: receive a $50 Samsung Credit when you pre-order an upcoming Galaxy phone or Galaxy Book, or a $100 Samsung Credit when you pre-order both devices ("Qualifying Purchase"). Pre-order required. The Reservation Gift cannot be applied to the pre-ordered device(s) and must be used at the time of pre-order purchase towards purchasing additional eligible products on Samsung.com, or in the Shop Samsung App. Any remaining balance not used during the pre-order purchase is lost. The Reservation Gift is non-transferable and limited to 1 per Qualifying Purchase. Returning or canceling the purchase will forfeit the discount. Samsung reserves the right to modify or discontinue the offer at any time by posting a notice on the app or website. Void where prohibited or restricted by law.Show Less
