Need an in-warranty repair?
Don’t worry, Samsung’s got you
How SmartThings translates appliance problems into stress-free solutions.
Samsung appliances have a language all of their own. When everything is running smoothly, they let us know by softly whirring and purring. And when something isn’t right, they can also talk to us with an awkward clunk-clunk. Sometimes our appliances also speak in error codes — numeric riddles that require some research to translate.
For all that our appliances try to communicate, it wasn’t until recently that they could tell us exactly what the problem is.
If you’ve ever had to go down a repair rabbit hole with your appliances before, get ready for a better way with Samsung. Now your connected, SmartThings-enabled Samsung appliances¹ have a language that you can understand. From your refrigerator to your dishwasher to your washer and dryer, if there’s something wrong, SmartThings Home Care translates it and sends you an alert, telling you what’s happening and how to get it fixed fast. Whether you want to handle it yourself or call in the experts, Samsung’s got you.
Product spotlight
Connected appliances that keep you in the loop.
Bespoke Ultra-Capacity Dryer with Super Speed Dry and AI Smart Dial
Smart Dishwasher with StormWash™
Bespoke 4-Door Flex Refrigerator with AI Family Hub+ and Vision Inside
The language of convenience
Our appliances play a vital role in our day-to-day life, so the sooner we can get them repaired, the better. With SmartThings¹ and Samsung Smart appliances, you have a direct line to the health and status of your appliances. You don’t have to guess if your Bespoke Bespoke 4-Door Flex Refrigerator with AI Family Hub™ and Vision Inside needs a new filter— SmartThings will proactively send a notification to your phone to replace the filter when it’s time.²
If that same refrigerator has any issues, SmartThings generates an error code. And instead of leaving you hanging out to dry, the Care system recognizes the error code and sends you an alert with two options: a link to a self-resolution guide If you want to troubleshoot and fix the problem yourself, or a link to set up an In-Home
Service Request.
The self-resolution guide uses AI diagnostic tools to give you a convenient step-by-step plan to resolve the problem yourself. If you’d rather let the pros handle it, tap the In-Home Service to start your end-to-end digital repair journey.
In-Home Care
Out-of-this-world service
When it comes to in-home appliance repair, communication is everything. After all, diagnosing the problem can take as long as fixing it. Happily, the days of having to explain the sound of your uncooperative dishwasher to the service company are over. When you choose the Home Care option, you’ll get the chance to set up an appointment right from app, along with a detailed explanation of the problem and even an estimate for the repair. The best part is that your smart appliance has already diagnosed the problem, so your Samsung Certified Technician knows what to expect when they arrive. That means less guesswork for them and a faster repair for you.
Whether you live in the big city with millions of people, or someplace where your closest neighbor isn’t within eyeshot, Samsung Home Care is available virtually everywhere in the country.³ The day of the repair, you’ll receive a notification with the option to follow the progress of your provider on a map. SmartThings Home Care keeps you in the loop every step of the way.
Our appliances try their best to tell us when something’s wrong, but unless you speak their language, we’re often left guessing. With smart appliances that literally tell you how they’re feeling and end-to-end service, it’s no wonder that Samsung is ranked #1 in Quality and Service Coverage.⁵ SmartThings is the digital Rosetta Stone that makes communicating with our appliances possible, unlocking a more convenient, faster way to get them repaired.
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- 1Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
- 2Functional support, support environment and specifications may vary depending on the product.
- 3Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
- 4By submitting your phone number and clicking Opt-in, you agree to receive automated text messages about your product. Messaging and data rates may apply. Read our Privacy Policy.
- ⁵Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org