Game-changing phone repair
that walks the walk
Step right up to faster, more convenient phone repair with Samsung Walk-in Service.
Fresh out of the box, every Samsung Galaxy phone is packed full of groundbreaking tech to power your life, like Galaxy AI, advanced cameras, superfast processors and crystal-clear screens. You can see all these incredible features come to life whether you’re out with friends, hard at work in the office, or relaxing on the couch with a game. But there’s another thing that’s included with every device that you can’t see that’s equally important: game-changing warranty¹ service. Because it’s got you covered, and ensures you’re never far away from a walk-in repair center to keep your phone and your life running smoothly.²
Useful Resources
Dependable services to make your life easier
We Come To You
Samsung Care TV & Appliance
Samsung Care Mobile
Repair centers with an open-door policy
As Galaxy devices become smarter, they will continue to play an increasingly more important role in our lives. They already do so much for us, so when something goes wrong, the faster we can get it working the better. It’s why every Samsung device has your back with Samsung Care, rated #1 in Quality³ and Service coverage. Samsung Care is the 12-month built-in limited warranty that includes a plethora of convenient repair options to get you back on your feet fast.
For in-warranty service on a Galaxy device, help is a lot closer than you might think. You’re sure to find same-day, Walk-In Service at an authorized service center nearby, whether you live in a skyscraper in a big city, on a college campus, or in the suburbs with the family. With over 750 authorized service centers across the country, it’s no wonder Samsung is ranked #1 for Service Center Network coverage in the US for mobile devices. And because device issues happen unexpectedly, you don’t have to make an appointment — just search for the location nearest you here, and come on over whenever it’s convenient for you.
Got a problem? We got you
"Polite, Friendly, Knowledgeable, Caring for customers’ needs, Doing best to solve the problem.”
- Paradise P. from Davie, FL
"I love all Samsung products. The customer service made me love Samsung even more."
- Tiara C. from Bronx, NY
"Samsung was able to troubleshoot and authorize a repair for my new phone and then it actually did get repaired at no cost to me due to being in the manufacturer’s warranty period."
- Misty W. from Kansas City, MO
Walk-ins or by appointment
When it comes to getting anything repaired, confidence is everything. Fear not, Samsung walk-in authorized service centers are staffed with Samsung-certified professionals, so you know that they know what they’re doing. Across the country, there’s over 9,000 certified repair technicians who have been specially trained and certified to make sure your repair is done the right way. And if you need any parts replaced in your device, don’t worry — they only use genuine Samsung parts, so you know you’re only getting the best quality materials back.
Instead of waiting for days on end without access to your phone, walk-in repairs for most Galaxy devices (Galaxy S21 and newer) are made within two hours with a prior appointment at 3pm or before. You read that right. 120 minutes is typically all it takes to get your phone and your life back in order. Even if you’re just there for a cracked screen or to transfer data, the technician leaves no stone unturned and does a thorough, 70-point diagnostic test to make sure your device is working properly. And every repair is backed by a 90-day warranty or for the remainder of the device warranty, so you have the peace of mind should anything else happen.
Out-of-warranty but in luck
Your warranty may have run out on your Galaxy phone but don’t worry, Samsung still has your back. If you need a fix, out-of-warranty repairs are available at costs that are extremely competitive and just as thorough as in-warranty service with an Independent Service Provider. They can be found throughout the country at a multitude of familiar locations like CPR stores to BatteriesPlus and many more.
You can find an Independent Service Provider here and clicking “Independent Service Providers” for a list of ones near you. These providers have access to the same parts, tools and training that you’ll find at In-Warranty repair locations and include a 90-day warranty on any repairs and parts. Bottom line, there’s no shortage of professional repair options near you.
If you’re not able to leave the house, Samsung Care also offers exclusive We Come To You van service for a nominal $30 convenience fee that does exactly as its name implies: sends a Samsung-certified technician to wherever you are. Alternatively, you can also mail in your phone for repair by creating a repair ticket and receiving a prepaid label and box. Or, you can drop it off at a UPS Store and they’ll package it up and ship it for you. With so many repair options to choose from, Samsung is doing its part in making your repairs as fast and convenient as possible.
More Helpful Resources
- ¹See full terms and conditions for details at https://www.samsung.com/us/support/warranty/
- ²Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).
- ³Based on the 2024 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. ACSI is a registered trademark of American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.