TV & Home Appliances

Samsung Care

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We got you. Here’s how.

Our job is to make your life easier with convenient service options. Our national network of Samsung Certified technicians are ready to help wherever you live, from hard-to-reach rural areas to large cities. And we make it easy to schedule a highly skilled technician to complete the work.
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US CXA® 2023 Gold Award Winner

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Convenient Service

  • With over 8,000 Samsung Certified repair technicians and 2,400 service center locations, we can provide in-home service in metro areas and rural parts of the US with award-winning[1] Samsung Beyond Boundaries. All combined, Samsung can provide 99.9%‡ of the U.S. with convenient Care coverage.
  • For self-help, watch our video tutorials or connect with the community.
  • For technical support Call (8 AM - 12 AM EST) or text us 24 hours, 7 days a week

    800-726-7864 

Quality

  • Ranked #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair for Home Appliances.*
  • Ranked #1 for TV: Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.*
  • Samsung Certified repair technicians go through 100 hours of rigorous training, a background check and get certified each year.
  • Samsung Certified repair technicians only use genuine Samsung parts for in-warranty and out-of-warranty products. Learn more
  • 10-diagnostic tests are performed to identify and troubleshoot your home appliance for repair.

Samsung Out-of-Warranty Repairs

  • We schedule by demand and capacity so you can get the right technician for your in-home service.
  • Our technicians save time by bringing the right parts the first time by using the parts predictor.
Schedule a repair

Samsung Account

One account. Everything you need.

Access Samsung Care with your Samsung account to get product support, order tracking, exclusive rewards and offers. Request a repair service and get assistance with ease directly from your Samsung account.
Log in to Samsung

Samsung Care Plus

Added protection and confidence.

  • Food loss and clothing reimbursement
  • Power surge coverage
  • Guaranteed repair or replacement
  • TV removal and remount
  • 24/7 Tech Expert
Buy Samsung Care Plus Learn more

Innovations for better living

From research and development to the service you get at home, we’re constantly striving to make your life easier, more connected, and better than yesterday.

  • Connect your entire home with SmartThings. You can monitor and control your connected home appliances, all with one app.
  • We believe a greener planet starts at home. With smart connectivity, you can monitor your energy usage across your appliances.
  • Backed by industry-leading warranties.
Explore our innovations
Innovation in Customer Service & Best Customer Satisfaction Strategy

Gold Award Winner

Samsung Care was recognized with a gold Stevie award for Supporting Consumers via SMS Using AI-Language Translation Technology Award for Innovation in Customer Service and Best Customer Satisfaction Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.
Stevie Innovation in Customer Service Award 2024
ACSI

2024 Ranked #1

Samsung Appliances for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.*

 

Samsung TV for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.1

American Customer Satisfaction Index (ASCI) Award 2023
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 12 AM EST 7 days a week
  • Text Support 24 hours a day 7 days a week
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[1] Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.

* Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and  Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org

‡ Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.