• Get access to over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a 28-hour training certification that equips them with the skills to conduct a mobile repair safely and ensure repairs are done right.
• We conduct a 70-point diagnostic test to identify and troubleshoot problems with your device and repair what’s needed to get the product back into working order.
• Repairs are made with genuine Samsung parts and proprietary repair tools designed specifically for Samsung products.
• After the repair is done, we test the product to ensure features like water resistance are intact and your device’s software is calibrated and up to date.
• Repairs are backed by a 90-day warranty or for the remainder of the device warranty.

With your Samsung account, you can access Samsung Care. Get product support, order tracking, exclusive rewards and offers, plus more with a single sign-on. Also, create tickets and get assistance with repairs with ease and convenience directly from your Samsung Care account.

The Samsung Care Network has enough locations across the country that 75% of Americans have access to one of the participating locations. At those locations, most repairs are made within two hours with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.

Both in-warranty and out-of-warranty service-from replacing a cracked screen to repairing a faulty charging port-are included, and all requires are handled by certified technicians using genuine Samsung parts. 

• Enjoy same day repairs in most cases and nationwide coverage.
• Schedule online and a certified technician will come to your location.

Simply create your repair ticket in a few clicks via our online self-service portal, and request a box with a prepaid label to be shipped to you. Samsung uses 97%+ plastic-free packaging, sustainable forest certified (SFI) paper and 50%+ recycled content (PCR) shipping boxes for sending devices to customers after repair in Mail-In or if a box is requested by a customer.

Or simply drop your phone off at your nearby UPS Store for one-stop packaging and shipping directly back to us.

Repairs are done at Wireless Industry Service Excellence-certified locations by CTIA-certified, trained technicians- using Samsung genuine parts that are OEM manufactured and authorized, with a wide variety of out-of-warranty services eligible for repair.

With helpful step-by-step guides, genuine Samsung parts and responsible recycling options at your disposal, you can truly take care with self-repair. This same service is also available through Samsung and our typical retail and service locations for the same convenient price.

More than just keeping phones in working order, our repair services keep them out of landfills. Every device has made a difference, with 1.2 billion pounds of e-waste recycled annually across our 1,700 drop-off locations - as evidenced by our seven+ consecutive Sustainable Materials Management Gold Tier Champion awards.