Samsung Care+ for Business Frequently Asked Questions

Samsung Care+ for Business are device protection programs that protect your device in the event of accidental & liquid damage or mechanical breakdown. Samsung offers three types of protection plans for business, government, and education customers:

• Samsung Care+ for Business (includes accidental & liquid damage)
• Samsung Care+ Extended Warranty (EW)
• Elite Services (ES) for enterprise customers that have large fleets.

• Samsung Care+ For Business is a device protection program that protects your device in the event of accidental & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Includes an online portal for asset tracking and hassle free repairs.

• Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacture’s warranty and covers mechanical breakdowns.

• Samsung’s Care+ For Business Elite Services (ES) is a device protection program that covers your registered fleet, provides stackable services (direct access to Tier-3 experts, troubleshooting support, new OS release deployment assistance, product consultant) and includes an online portal for asset tracking and hassle free repairs.

Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.

• Covers cracked screens, drops, liquid spills and mechanical breakdown.
• Convenient no cost mail in repair or replacement.
• No monthly fees and no service fees.
• Includes an online portal for asset tracking and hassle free repairs.

✔ Samsung Care+ approves the claim
✔ Replacement device is shipped next day
✔ Customer transfers data to replacement device
✔ Customer returns defective device within 14 days with prepaid shipping label

Note: Replacement device will be the same or similar to original device and may be a Samsung Certified Renewed device. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.

• Standard Limited Warranty
• Care+ for Business
• Care+ for Business Extended Warranty

See additional details for Samsung Care+ for Business see FAQ 1.4 or click on link below
https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business

You can view the Standard Limited Warranty Terms & Conditions online.

• Samsung Care+ for Business is eligible for purchase within 60 days of device purchase.
• Samsung Care+ for Business Extended Warranty(EW) is eligible for purchase up to 12 months after the device purchase.
(proof of purchase is required)
• Samsung Care+ for Business Elite Services(ES) can be purchased at any time. Some limitations may apply.

Note: Samsung Care+ is available for purchase on Samsung New & Certified Renewed devices from Samsung Electronics America only.

When Samsung Care+ for Business is purchased and the reseller registers the device IMEI or Serial number, you will receive an email confirmation for your Service Contract with the terms and conditions.

If you do not receive the Service Contract Certificate email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email enterprisesupport@servify.tech.

Note: Be sure to have your IMEI or Serial number handy for us to better assist you.

Samsung’s Standard Manufacturer’s 1 year warranty begins on the consumer’s purchase date or 3 months after the device manufacture date, whichever occurs first.

Extended Warranty will begin after Samsung’s Standard Manufacture's 1 year warranty expires (see Service Contract Certificate confirmation for Extended Warranty start date).

You will be eligible to file a claim once you receive your Samsung Care+ for Business Service Contract Certificate.
If you have not received the Service Contract Certificate via email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email enterprisesupport@servify.tech.

Note: Be sure to have your IMEIs or Serial numbers handy for us to better assist you.

Go to https://samsungenterprise.servify.tech or call +1 833-965-1615 to file a claim (for best results be sure to have your IMEI or Serial number on hand)

No. Samsung Care+ for Business does not require deductibles or service fees.

How can I check the status of my Samsung Care+ for Business or Samsung Care+ for Business Extended Warranty claim?

• Check the online portal @ https://samsungenterprise.servify.tech or
• Contact Samsung Care+ for Business Support line @ 833-965-1615 or
• Email: enterprisesupport@servify.tech
Note: Be sure to have your IMEI or Serial number on hand for us to better serve you

For ProCare Service Plans (Elite Services/Assurant)

• Call 866-SAM4BIZ (866 726-4249)

Please refer to the Samsung Care+ for Business terms and conditions by clicking on the link below:
https://us.servify.tech/termsandconditions/samsung