Once your order ships, you will receive an e-mail with information to track your package. You can also track your package in either My Business Orders or Track Your Orders page.

We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.

Products may ship separately. Check your My Business Orders or Track Your Orders page for shipping updates to track any individual items.

• • If your order was cancelled, we will send you an e-mail notification with a reason.
• • Please review the notification for further instructions.

Your items may ship and be delivered separately.

• • We will ship your order to any of the 50 states in the U.S.**
• • We do not ship internationally or to Postal Box or Freight Forwarding addresses.

Check the delivery date under SCHEDULED DELIVERY in My Business Orders page.

• • Orders received before 1 PM PST daily are processed and shipped within 3 business days of payment authorization.
• • On occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time.

You can always check shipping status in My Business Orders or Track Your Orders page.

• • We work with a number of carriers to deliver your product by the delivery date provided at checkout. All products include free standard shipping, and you may get to choose a different shipping method.
• • If you like to get your product sooner after it ships out, please proceed to checkout and select from the available shipping methods. Delivery time and and cost will vary.

• • Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt.
• • After three delivery attempts, our couriers will return your order to us and we will refund your account. This can take up to seven to ten business days after the return has been delivered and processed back to us.

Due to unprecedented times, our shipping partners may experience delays. We apologize for any inconveniences and appreciate your patience. Once your order has shipped you will be notified via email of the status of your order.

Samsung will not charge you until your order has been shipped. When you place your order, a hold for the funds will be put on your card for the total amount, plus all taxes, fees, and shipping charges, if any.

Note: Orders placed with PayPal are charged right after the order has been placed.

To update your subscription payment method, sign into your Samsung Account tied to your subscription. Go to My Subscriptions, select View Details, and update your information.

You only need a Samsung Business Account to make a payment if you’re taking advantage of tier pricing, Samsung Business Financing or Affirm Financing.

You may trade one device for each new qualifying Galaxy device in your business order up to the total of new qualifying devices you are purchasing. For example, if you are buying 15 new Galaxy devices, you can trade up to 15 eligible devices maximum. Larger quantity purchases may need to be split across multiple orders.

Click here for the complete Samsung Business Trade-In Program Terms and Conditions.

Usually, you will have 15 days from when you receive your new devices to ship us your trade-in devices. For specific promotions, Samsung may allow a longer period to return your trade-in device.

If your order is eligible for instant credit, you will receive your trade-in value in the form of a discount on the total purchase price at the time of purchase. Otherwise, on receipt of your trade-in devices, we will review the condition of each device shipped and provide you with an email detailing the final value for each device. Samsung will use commercially reasonable efforts to apply the credit to the account you used to pay for your order within ten business days after it has completed the evaluation of your trade-in devices. Please note that large orders with multiple trade-in devices may require extra time for evaluation.

All Samsung Business customers are eligible to receive instant credit for up to 5 trade in devices at a time. In order to receive instant credit, your trade in order must indicate a trade in quantity of 5 or less. Trades for which you have earned instant credit must be completed prior to being eligible for additional instant credit. Trade in orders that indicate a trade in quantity in excess of the allowed quantity will be issued credit after receipt & assessment of the trade in devices.

Samsung offers different trade-in values depending on which new Galaxy device model or models you purchase. The estimated value for each trade-in device will be displayed when you select the model and condition for trade in. You can refer to this estimate on your My Orders page at Samsung.com. Once your devices are received, Samsung will assess their condition. The value provided for each device will be based on Samsung’s assessment of the conditions of the devices received. If you received instant credit and your devices are assessed to be worth less than the instant credit already provided, we will charge the difference in value to the payment method you used to place your order.

Each trade-in device must meet the following eligibility requirements:

• • Each device must power on, hold a charge, and not power off unexpectedly
• • Each device must have a functioning display with no black spots, dead pixels, or pixilation of any kind
• • Each device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings, water damage, or corroded charging port, SIM, or battery terminal contacts. If a Cracked Screen Offer applies (see below), each device may have a cracked front screen, but all other conditions apply
• • Each device must not be on a blacklist of any kind
• • At the time of trade-in, you must be the owner of each device; leased devices are not eligible
• • Security Screen Lock, Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on each device
• • You must perform a factory reset on each device before sending to Samsung. All data and any linked accounts (personal and business) must be removed.
• • Each device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.

If you decide after you make your purchase that you don’t want to trade in some or all of your old devices, just keep them. However, you will not receive any trade-in value for devices that Samsung does not receive. If you received instant credit for any device, we will charge the value of the applicable instant credit to the same payment method you used to place your order at the conclusion of the trade-in window (15 days, unless a longer period is given as part of a promotion).

Yes, we provide trade-ins for cracked devices (see Cracked Screen Offer below). However, in order to qualify, there must be no cracks in the device other than the screen.

We evaluate each trade-in device when received to determine the final trade-in value, which may differ from the estimated trade-in value you were provided when you placed your order.

If we determine that a trade-in device does not meet the conditions for acceptance described above or if we cannot accept your device under the terms of this promotion because it is ineligible, we cannot return the device, and will not provide any trade-in credit to you. If you received instant credit for that device, we will charge the value of the applicable instant credit to the same payment method you used to place your order. Ineligible devices will be recycled responsibly.

Yes, since the trade in devices did not meet the criteria needed, you have the option to request their return to the original return address on file. This can be done by clicking the link provided in the email containing your trade in result or on the My Orders page and is available for 7 days after receipt of your trade in result. The instant trade-in credit you received at checkout for the devices to be returned (plus applicable taxes) will be charged to the same payment account used for your new phone purchase. If you didn’t receive instant credit when you purchased the new phones, you will not be refunded for the devices.

If your rejected Trade-in Devices have damaged or swollen batteries, they are unsafe to ship and cannot be returned to you.

In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracked screens as devices that are eligible for trade in (“Cracked Screen Offer”). A Cracked Screen Offer is only available if the trade-in value for your selected device displayed on Samsung’s business website. However, the device must meet all other eligibility requirements set forth above and may not have any cracks or breaks in the back, side, camera, or any other visible defects that go beyond normal wear and tear (including but not limited to: multiple scratches, dents, or dings; evidence of water damage; or corroded charging port, SIM, or battery terminal contacts).

During your business trade-in order, you will be presented with device models we accept as well as the current value for each model based on its condition. The types of devices eligible for business trade in may be updated at any time by Samsung, so be sure to check before completing your order.

Yes! When you complete your order, Samsung will ship you your new Galaxy devices. Once you receive them, you can activate them and transfer your data, contacts, and accounts to the new devices before you ship your trade-in devices back. You can transfer your information from your old devices to your new ones using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new device. Please note that you have 15 days from the date you receive your new devices to ship your old devices to us (unless a longer period is given as part of a promotion).

If you fail to send in your business trade-in devices within the trade-in window (15 days, unless a longer period is given as part of a promotion), Samsung will not provide you credit for your devices and if you received instant credit, we will charge the value of the applicable instant credit to the same payment method you used to place your order.

Yes – however, please note that all remaining payments on the devices you’re trading in are your responsibility. You may also be subject to additional fees from your financing provider. Check with your current financing provider for details.

No – leased devices are not eligible for the Business Trade-In Program unless you purchase the leased devices from the owner before trading them. Check with your lease owner for details.

Yes. Please remove MDM software and cancel MDM enrollment for your trade in device(s) prior to shipping them to avoid potential rejection of your trade in.

No – you should ship only the trade-in devices to Samsung. If you no longer need the accessories, discard them in accordance with your local trash and recycling regulations. No trade in value is offered on anything other than the devices. If you do ship accessories with the devices, those accessories will not be returned.

Yes – for every new device you purchase, you may trade in one eligible device. Within each order, the number of devices you trade in may not exceed the number of new devices you are purchasing. For example, if you are buying 15 new Galaxy devices, you can trade up to 15 eligible devices maximum. Additional devices provided over the order maximum will not be accepted and will not be returned. Please note that you must ship the trade-in devices in a well-padded box to ensure that no damage occurs during shipment. You are responsible for the condition of the devices until they are received by Samsung.

Here are the steps to complete a successful trade-in shipment.

1. Please wait until your new devices are delivered before sending your trade-in devices.

2. Before sending your trade-in device, please transfer your personal and business information from the device you will send us.

3. Reset your devices to factory settings and disable any software locks installed on the device. We cannot accept a device for trade-in if you have not taken these steps.

4. Supply your own packaging. Samsung cannot provide packaging for your trade-in order. Your pre-paid mailing label can be found and printed on your My Business Orders page at Samsung.com.

5. You are responsible for any damage during shipment, so please pack your devices carefully. We suggest you use a segmented shipping box, pictured below, when sending multiple devices. Please be sure to pack each device with sufficient paper, foam, or plastic padding to protect it from the other items in the box in case of drops during shipping.



Figure 1: Use a segmented shipping box and wrap each device paper, foam, or plastic padding.

6. Tape the shipping label on one side of the package with clear tape. Be careful to remove other labels if there are any on the box. If you lose your shipping label, it is always available on your My Business Orders page at Samsung.com/business.

7. Drop off the package only at an authorized FedEx Ship Center. We will be able to track your trade-in once when it is scanned by FedEx at the Ship Center – do not use a FedEx drop box. Find a FedEx Ship Center near you.

Refer to the user manual or support page on Samsung’s website for how to do a factory reset on your current devices prior to shipping them to Samsung. You can also refer to our instructional video on completing this process on the Samsung Care channel on YouTube. In addition, make sure that you remove all accounts, passwords, locks, SIM cards, and memory cards before sending the devices to Samsung. Any items such as SIM cards, memory cards, or accessories sent with your devices will not be returned. Please note that Samsung assumes no responsibility for any data you leave on your devices when you ship them to Samsung as a trade in.

You will receive an email from Samsung when your devices are received and evaluated. If you received instant credit, the email will inform you whether your devices qualified for full estimated value or not. If they didn’t qualify for full value, the email will explain why and show the amount that you will be charged as a result. If you didn’t receive instant credit, the email will detail the assessed value of each device. The total assessed value of your trade in will be applied to the account you used to pay for your order up to eight business days after receipt & assessment of your devices.

If you have lost or discarded the shipping label, please log into your Samsung account and reprint the label from your My Orders page. If you require additional assistance, please click here for the available support options.

We’re sure you’ll love your new Galaxy devices but, just in case, our normal return policy applies. Samsung will refund your purchase price, but unfortunately cannot return your old devices. For this reason, we urge you not to send your trade-in device until you have received, set up, and transferred personal and business information to your new device.

If you return your new device, Samsung will deduct any promotional or enhanced trade-in value from the credit provided to you on acceptance of the trade-in device. You will receive the everyday trade-in value rather than the enhanced trade-in value associated with the new Galaxy purchase offer. The value of your trade in will be issued as a Samsung Business store credit which may be used to shop Samsung.com/us/business for any product.

If you receive any free promotional gifts with your new devices, you will have to return the gifts as well as the devices in order for your return and refund to be processed per the terms of our Return Policy.

No, when you ship your old devices to us and they are qualified for trade in, you transfer ownership to Samsung. We cannot return any trade-in devices accepted by the program.

No, if you return your New Samsung Devices after you send in your trade-in devices, you cannot get your trade-in devices back and you will not receive any trade-in credit.

No, the instant discount applied to your returned devices at checkout (plus applicable taxes) will be charged to the same payment account used for your new phone purchase. If you didn’t receive instant credit when you purchase the new phones, you will not receive a refund for the devices.

Samsung will send you an email with a tracking number for the ground return shipment three to five business days after hand-off to our shipping partner.

We’re here to help! If you require additional assistance, please visit Samsung Customer Service. We’ll be happy to assist you with any further questions you may have.

To be eligible, yours must be a legal, registered US business with at least $40,000 in annual business revenue. The individual or business owner applying must have a minimum FICO score of 600.

Please complete the short application: Samsung Business Financing: Apply Now. You can receive an instant decision on your purchasing limit by our third-party financial service partner(s).

No, applying for Samsung Business Financing will not affect your personal credit score.

Yes. If you need more credit for future purchases, you can request an increased credit limit through the Credit Key Line Increase Form. You will receive notification by email of the outcome of your application.

To login to your account at any time, please visit the Credit Key portal.

Yes, you can add additional users who will be able to do things like make purchases, schedule manual payments, and have access to the payment history for your Credit Key account. This can done inside the Credit Key Borrower Portal.

More details are available in the FAQs in your Credit Key Account Overview.

Your current available balance, outstanding amount due and past invoices will always be available via our Samsung Business Finance partners customer login portal Credit Key Borrower Portal.

Credit Key will send you an email when your order has shipped which will outline the payment schedule. You will also get email notifications before each payment is due. A full breakdown of all orders and the associated payment schedules can be found inside your Credit Key Borrower Portal.

When you set up your Credit Key account you will link your business bank account to make payments conveniently. Payments will be automatically made based on the repayment schedule you select for each order.

Each order you place with Samsung will have its own separate payment schedule that you set up and agree to, with Credit Key, at the time of purchase.

Please contact Samsung Customer Service at (888) 312-2070 to resolve any billing issues. Your account and invoice(s) will be updated accordingly and reissued by Credit Key once the dispute has been resolved by Samsung.

A complete history of your Samsung account purchases can be found by logging in, to your Samsung Business account here: Samsung Business & Order History Login.

For information on your Samsung Business Finance account, please visit our finance partners customer login portal: Credit Key Borrower Portal.

You need a Samsung Business Account before you can register for a Tax Exempt Account. You can apply for tax exemption when you create your Samsung Business Account. If you already have a Samsung Business Account, check the box beside Apply for tax-exempt shopping at the bottom of your Account Profile and click Submit. Then, choose the Tax Exemption Category and Tax Exemption State(s) for each state where you make purchases or ship orders, and upload your Tax Exempt Business Certificate(s) for each state. Your application will take up to 3 business days for processing. Once approved, you can place tax-exempt orders from the Samsung Business site for your approved states.

If at any time you need to add another state, return to your Account Profile, click Add New State, choose a state from the dropdown, attach the state’s certificate and Submit. Please plan for the approval process to take up to 3 business days.

Your Tax Exempt Status for a given state must be updated on the date when the corresponding tax exemption certificate expires. If there is no expiration date on a tax exemption certificate, that certificate must be updated within three years of the signature date. Your expiration dates are always visible on your Account Profile. To renew, repeat the above steps to reapply for whichever state has expired.

Once you’re approved for tax-exempt shopping, any purchase you make on Samsung.com/Business will automatically apply the tax exemptions for the states you’ve had approved. You can always see which states are currently approved in your Account Profile.

No, each employee must have their own Samsung Business Account, which cannot be shared.

Samsung Customer Support can help you with a deactivation. Contact us at 844-510-9783 from 8:00 AM to 5:00 PM ET, Monday through Friday.

• Samsung Care+ For Business is a device protection program that protects your device in the event of accidental & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Includes an online portal for asset tracking and hassle free repairs.

• Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacture’s warranty and covers mechanical breakdowns.

• Samsung’s Care+ For Business Elite Services (ES) is a device protection program that covers your registered fleet, provides stackable services (direct access to Tier-3 experts, troubleshooting support, new OS release deployment assistance, product consultant) and includes an online portal for asset tracking and hassle free repairs.

Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.

• Covers cracked screens, drops, liquid spills and mechanical breakdown.
• Convenient no cost mail in repair or replacement.
• No monthly fees and no service fees.
• Includes an online portal for asset tracking and hassle free repairs.

🗸 Samsung Care+ approves the claim.
🗸 Replacement device is shipped next day.
🗸 Customer transfers data to replacement device.
🗸 Customer returns defective device within 14 days with prepaid shipping label.

Note: Replacement device will be the same or similar to original device and may be a Samsung Certified Renewed device. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.

• Standard Limited Warranty.
• Care+ for Business.
• Care+ for Business Extended Warranty.

See additional details for Samsung Care+ for Business see FAQ 1.4 or click on link below https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business

• Samsung Care+ for Business is eligible for purchase within 60 days of device purchase.
• Samsung Care+ for Business Extended Warranty(EW) is eligible for purchase up to 12 months after the device purchase (proof of purchase is required).
• Samsung Care+ for Business Elite Services(ES) can be purchased at any time. Some limitations may apply.

Note: Samsung Care+ is available for purchase on Samsung New & Certified Renewed devices from Samsung Electronics America only.

When Samsung Care+ for Business is purchased and the reseller registers the device IMEI or Serial number, you will receive an email confirmation for your Service Contract with the terms and conditions.

If you do not receive the Service Contract Certificate email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email enterprisesupport@servify.tech

Note: Be sure to have your IMEI or Serial number handy for us to better assist you.

Samsung’s Standard Manufacturer’s 1 year warranty begins on the consumer’s purchase date or 3 months after the device manufacture date, whichever occurs first.

Extended Warranty will begin after Samsung’s Standard Manufacture's 1 year warranty expires (see Service Contract Certificate confirmation for Extended Warranty start date).

You will be eligible to file a claim once you receive your Samsung Care+ for Business Service Contract Certificate.
If you have not received the Service Contract Certificate via email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email enterprisesupport@servify.tech

Note: Be sure to have your IMEIs or Serial numbers handy for us to better assist you.

Go to https://samsungenterprise.servify.tech or call +1 833-965-1615 to file a claim (for best results be sure to have your IMEI or Serial number on hand).

No. Samsung Care+ for Business does not require deductibles or service fees.

• Check the online portal @ https://samsungenterprise.servify.tech or
• Contact Samsung Care+ for Business Support line @ 833-965-1615 or
• Email: enterprisesupport@servify.tech
Note: Be sure to have your IMEI or Serial number on hand for us to better serve you

For ProCare Service Plans (Elite Services/Assurant)
• Call 866-SAM4BIZ (866 726-4249)

Please refer to the Samsung Care+ for Business terms and conditions by clicking on the link below:
https://us.servify.tech/termsandconditions/samsung