Service & Support | Samsung Builder
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Dedicated support team

The Samsung Builder and Dacor Support Teams empower Builder Distributors and Builders to exceed customer expectations with exceptional service and expert support.
Our team of builder-dedicated support agents is on standby to:

·   Schedule service for customers or builders
·   Check service call status
·   Manage escalated service issues
·   Request cosmetic parts or repairs
·   Handle warranty registrations
·   Provide Service Return Authorization support

Dedicated support team

The Samsung Builder and Dacor Support Teams empower Builder Distributors and Builders to exceed customer expectations with exceptional service and expert support.
 
Our team of builder-dedicated support agents is on standby to:
·   Schedule service for customers or builders
·   Check service call status
·   Manage escalated service issues
·   Request cosmetic parts or repairs
·   Handle warranty registrations
·   Provide Service Return Authorization support
Contact
Samsung Product Support
1-844-SAM4BLD (726-4253) | M-F: 9AM - 6PM (EST)
samsungbuilderb2b@sea.samsung.com
CONTACT SAMSUNG
Dacor Product Support

1-833-353-5483 | M-F: 8AM - 8PM (EST)
dacor.care@sea.samsung.com
CONTACT DACOR
Contact
Samsung Product Support
1-844-SAM4BLD (726-4253) | M-F: 9AM - 6PM (EST)
samsungbuilderb2b@sea.samsung.com
CONTACT SAMSUNG
Dacor Product Support

1-833-353-5483 | M-F: 8AM - 8PM (EST)
dacor.care@sea.samsung.com
CONTACT DACOR

 

Reliable repair coverage

Samsung and Dacor appliances include at-home repair coverage for 99.9% of the U.S. Choose a standard 1-year warranty* or a Builder Upgraded 3-year plan¹ with an upgraded appliance package. Let us help you find the best fit for your project.

Reliable repair coverage

Samsung and Dacor appliances include at-home repair coverage for 99.9% of the U.S. Choose a standard 1-year warranty* or a Builder Upgraded 3-year plan¹ with an upgraded appliance package. Let us help you find the best fit for your project.
WARRANTY OPTIONS
Product Warranty Summary

Streamline the service experience through our new service portal

Experience hassle-free support with our all-in-one portal for Samsung and Dacor products. Navigate the service experience easily – create service tickets, receive real-time status updates, check warranty details, request ticket escalations and access weekly training at the click of a button.

Streamline the service experience through our new service portal

Experience hassle-free support with our all-in-one portal for Samsung and Dacor products. Navigate the service experience easily – create service tickets, receive real-time status updates, check warranty details, request ticket escalations and access weekly training at the click of a button.
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Home Appliance Smart Service App

Contact HASS
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Samsung Tech Guide App

Download STG

Digital Services Solution

Empower field technicians with our self-service digital tools

Samsung provides integrated delivery and installation support with the STG and HASS apps. STG offers technical assistance, error diagnostics and parts info while HASS allows for component testing, error resolution and repairs, ensuring support for builders at every stage

For sign-up, connection issues or inquiries,
 contact HASS at HASSinfo@sea.samsung.com or 1-800-749-9421.

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*From date of invoice or Certificate of Occupancy


¹To be eligible for coverage, cosmetic damage must be reported within the first 30 days from product installation or date listed on property closing documentation, such as Certificate of Occupancy (COO) or Deed. If eligible, Samsung will provide one-time only parts and labor to cover the cosmetic service event; subsequent cosmetic damage is not eligible for coverage. Terms of coverage are subject to change at any time and without prior notice.