Samsung Trade-In Program Frequently-Asked Questions

Interested in trading in your old smartphone for a new Galaxy S8 or S8+?  This page answers key questions. General Information
What is the Samsung Trade-In Program?
The Samsung Trade-In Program allows customers purchasing a Samsung Galaxy S8 or Galaxy S8+ to trade in an eligible device and receive an instant trade-in credit toward the purchase of their new Galaxy Smartphone.  Click here for the Samsung Trade-In Program terms and conditions. What devices can I trade in? How much will I get for it?
Any smartphone running iOS or Android operating system is eligible for Trade-in. Eligibility and Trade-in value are product and carrier specific and may vary depending on the time of purchase.  Additionally, if you are purchasing an unlocked device, trade-in values will vary.  Please refer to our website for the most up to date information on eligible devices and Trade-in value. The device I’m trading in is the one I currently use.  Can I still trade it in?
Yes!  When you complete your order, Samsung will ship you your new Galaxy S8 or S8+, so that you can activate it and transfer your data, contacts, etc. before you ship your current device back to us.  You can transfer your information from the old device to your new one using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new device.  Please note that you will need to ship the device being traded in back to us within 15 days of the date on which you receive your new device, or your credit card will be charged for the amount we gave to you as a trade-in credit toward your new Galaxy S8 or Galaxy S8+. The device I’m trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it.  Can I still trade it in?
Yes – however, please note that all remaining payments on the device you’re trading in are your responsibility.  You may also be subject to additional fees.  Check with your current carrier for details. What condition does my device have to be in in order for me to trade it in?
In order to trade in your device, it must meet the following conditions: ·      It cannot be on a black list of any kind;
·      It must be able to be powered on;
·      It can only be in a condition consistent with normal wear and tear;
·      It cannot have a cracked screen; and;
·      It cannot have any water damage of any kind What if Samsung determines that my device does not meet the minimum conditions?
We will evaluate your device when we receive it, and if it does not meet the conditions described above, we will value it at $25 and charge you the difference between $25 and the amount of the trade in value that was applied to the purchase of your new Galaxy Smartphone.  If you do not send Samsung your device within 15 days of receiving your new device, Samsung will charge you the full amount of the trade-in value that was applied to your purchase.  Please note that your old device cannot be returned to you. Trading in Your Device
When I ship back to Samsung the device I’m trading in, should I send the charger, case or other accessories with the device?
No – you should only ship the device back to Samsung, and if you no longer need them, discard the other accessories in accordance with your local trash and recycling regulations.  No trade in value is offered on anything other than the device, and if you do ship accessories back with the device, those accessories will not be returned.  How do I remove all of the personal information on my device before I trade it in?
Refer to the user manual or support page on Samsung’s website for how to do a factory reset on your current device, prior to shipping it back to Samsung.  In addition, make sure that you remove all passwords, locks, SIM cards and memory cards before sending the device to Samsung.  If these items are sent with your device, they will not be returned.  Please note that Samsung assumes no responsibility for any personal information you leave on your device when you ship it back to Samsung as a trade in. What happens to my device once I send it back to Samsung?
You will receive an email from Samsung when your device has been received and evaluated; as long as the device meets the criteria described above, you don’t need to do anything else.  What if I lost or threw out the shipping label that was sent to me for my trade in?
If you have lost or discarded the shipping label, please log into your Samsung account and reprint the label from your my orders page. If you require additional assistance please contact us at 855-726-8721. What if I decide that I want my old device back after I send it to Samsung?
When you ship your old device to us, you are transferring ownership of it to Samsung and it cannot be returned to you for any reason. What if I change my mind about the trade-in before I ship it to Samsung?
If you decide after you make your purchase that you don’t want to trade in your old device, you don’t need to do anything.  Approximately 15 days after the date on which you receive your new Galaxy smartphone, Samsung will charge you for the amount of the trade-in value that was applied to your order, using the same payment method that you used when you completed your initial order with us. If you do not have sufficient credit available on the credit card or other account you used when you placed your order, Samsung will contact you and you must provide an alternative method. I got an email saying that my device doesn’t meet the trade-in requirements; what do I do?
If we receive the device you’re trading in and it does not meet the conditions described above, we will value it at $25 and charge you the trade–in value that was applied to the purchase of your new Galaxy Smartphone minus $25.  If you do not return the device within 15 days of receiving your new device, Samsung will charge you the full trade-in value that was applied to the purchase of your new Galaxy Smartphone.  Please note that your old device cannot be returned to you. Can I return my new device if I decide to do that?
We’re sure you’ll love your new Galaxy Smartphone but, just in case, our normal return policy applies. What if I have other questions?
We’re here to help!!  Please call us at 855-726-8721, 9:00 AM – 9:00 PM EST, seven days a week, and we’ll be happy to assist you with any additional questions you may have.