85” QN95A Neo QLED 4K HDR Smart TV (2021)
Common Topics
85” QN95A Neo QLED 4K HDR Smart TV (2021)
QE85QN95AATSolutions & Tips
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TV_Others
Troubleshooting Smart Remote control
FAQ for Samsung TV. Find more about troubleshooting Smart Remote control with Samsung Support.
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How to use
How to delete and reinstall TV apps
Find out how to delete and reinstall TV apps on your Samsung TV with our easy guide and video instructions.
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Samsung Apps
Creating a Samsung Account while setting up your Samsung TV
Learn how to create a Samsung Account while setting up your Samsung TV.
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Samsung Apps
Setting up your Samsung TV using your Samsung Account
Find out how to set up your Samsung TV using Samsung Account with our easy guide and instructions.
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Firmware / Software
How do I update the software on my Samsung Smart TV?
Find out how to update or upgrade your Samsung Smart TV software or firmware with our easy guide and instructions.
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Accessory
My TV remote isnt working
FAQ for Samsung television. Find out more about 'My TV remote isn't working' with Samsung Support.
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Samsung Apps
How do I manage apps on my smart TV?
Make the most of your Samsung Smart TV by downloading & installing apps from the app store. Find out how to update, uninstall, & delete Smart TV apps.
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Accessory
How do I use the Ring Doorbell Pro with my smart TV?
Find out more about connecting your Ring Doorbell Pro to your smart TV
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Media
What is Ambient Mode and how do I use it?
What is Ambient Mode and how do I use it?
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How to use
How do I use Bixby with my TV?
Fin out more about 'How do I use Bixby with my TV?' with Samsung Support
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Audio
How to connect Bluetooth devices to your Samsung TV
Find out more about How to connect Bluetooth devices to your Samsung TV with Samsung Support
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How to use
My TV apps won't open
Find out why your Samsung Smart TV apps are not working, opening or loading with our easy guide and instructions.
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How to use
My TV won't turn on
FAQ for Samsung television. Find out more about 'My TV won't turn on' with Samsung Support
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Installation / Connection
How do I set up the One Connect Box?
FAQ for Samsung television. Find out more about 'How do I set up the One Connect Box?' with Samsung Support
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How to use
What is Smart Hub?
FAQ for Samsung television. Find more about "What is Smart Hub?" with Samsung Support.
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Firmware / Software
How can I check what software version my TV is using?
FAQ for Samsung television. Find out more about 'How can I check what software version my TV is using?' with Samsung Support
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TV_Others
What is burn-in and how can I avoid getting it on my TV?
FAQ for Samsung television. Find more about 'What is burn-in and how can I avoid getting it on my TV?' with Samsung Support.
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Firmware / Software
How to update a Samsung TV via USB
FAQ for Samsung television. Find out more about "How to update a Samsung TV via USB" with Samsung Support.
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TV_Others
Where can I buy replacement parts for Samsung products?
FAQ for Samsung products. Find more about 'Where can I buy replacement parts for Samsung products?' with Samsung Support.
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Channel
How to watch Disney+ on Samsung Smart TVs
FAQ for Samsung televisions. Find more about How to watch Disney+ on Samsung Smart TVs with Samsung Support.
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How to use
What is Tap view and how do I use it?
Find out what the Tap View feature is and how to use it on your Samsung TV with our easy guide and instructions.
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Network
How to troubleshoot internet connectivity for Samsung TV
Learn what to do if your Samsung Smart TV is not finding your Wi-Fi network or connecting to the internet with our easy guide and instructions.
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How to use
How to troubleshoot the Samsung TV that keeps turning on by itself
FAQ for Samsung TV, Find more about how to troubleshoot a Samsung TV that keeps turning on by itself with Samsung Support.
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Installation / Connection
How to mount your TV on a wall or stand
FAQ for Samsung television. Find more about 'How to mount your TV on a wall or stand' with Samsung Support.
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Installation / Connection
Attaching your Samsung TV to a stand
FAQ for Samsung televisions. Find out more about how to assemble your TV and attach it to the stand with Samsung Support.
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Picture
What Samsung TVs support 4K 120Hz Game Mode?
FAQ for Samsung television. Find more about 'What Samsung TVs support 4K 120Hz Game Mode?' with Samsung Support.
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How to use
How to stream to your TV using Airplay
Find out how to stream or cast videos, photos, music, podcasts, and more from an iPhone using Airplay 2 on Samsung Smart TVs with our guide & instructions.
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Media
Using Apple TV and Apple Music on your Samsung TV
Find more about 'Using Apple TV and Apple Music on your Samsung TV' with Samsung Support.
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Audio
How to troubleshoot the QLED TV that turns the volume up and down automatically
FAQ for Samsung television. Find more about “How to troubleshoot the QLED TV that turns the volume up and down automatically” with Samsung Support.
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How to use
How to find instruction manual & user guide for your Samsung TV
FAQ for Samsung television. Find more about 'How do I find the instruction manual for my Samsung TV?' with Samsung Support.
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Audio
How to set up your Samsung Soundbar
FAQ for Samsung television. Find more about 'How to set up your Samsung Soundbar?' with Samsung Support.
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TV_Others
Do I need a tv licence to stream on Samsung products?
FAQ for Samsung television. Find more about 'Do I need a tv licence to stream on Samsung products?' with Samsung Support.
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How to use
How to turn the Samsung Home Bar on or off
FAQ for Samsung television. Find more about How to turn the Samsung Home Bar on or off with Samsung Support.
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How to use
How to use the PC on TV on your Samsung Smart TV
Find out how to use easy connection with your PC or laptop and Samsung TV using our easy guide and instructions.
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How to use
How to troubleshoot TV screen flickering
FAQ for Samsung television. Find more about How to troubleshoot TV screen flickering with Samsung Support.
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How to use
How to troubleshoot an audio delay
FAQ for Samsung television. Find more about How to troubleshoot an audio delay with Samsung Support.
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How to use
How to connect Bluetooth headphones to my Samsung Smart TV
FAQ for Samsung television. Find more about How to connect Bluetooth headphones to my Samsung Smart TV with Samsung Support.
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How to use
How to connect an external speaker to a Samsung TV
FAQ for Samsung Visual Display. Find more about How to connect an external speaker to a Samsung TV with Samsung Support.
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How to use
How to reset my Samsung TV
FAQ for Samsung television. Find more about How to reset my Samsung TVwith Samsung Support.
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TV_Others
How to find your PIN code
FAQ for Samsung television. Find more about ‘How to find your PIN code’ with Samsung Support.
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How to use
How to get Disney+ on my Samsung Smart TV
FAQ for Samsung television. Find more about How to get Disney+ on my Samsung Smart TV with Samsung Support.
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Channel
How to install, watch and stream the Discovery Plus TV App on Smart TV
Learn how to download and use the Discovery Plus TV App on your Samsung Smart TV using our easy guide and instructions.
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TV_Others
Find a replacement remote control for Samsung TV or Projector
If your Samsung TV or Projector remote control is lost or not working you can find a replacement or spare part here.
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How to use
How to use Smart Calibration on Samsung Smart TV
FAQ for Samsung television. Find more about 'How to use Smart Calibration on Samsung Smart TV' with Samsung Support.
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How to use
How to cold boot, reboot, restart, or reset your Samsung Smart TV
Find out how to cold boot, reboot, restart, or reset your Samsung Smart TV with our easy guide and instructions.
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How to use
What to do if you have burn-in on your Samsung OLED TV screen?
FAQ for Samsung television. Find more about 'What to do if you have burn-in on your Samsung OLED TV screen?' with Samsung Support.
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How to use
How to troubleshoot your Smart Remote when it is not working
FAQ for Samsung television. Find more about 'How to troubleshoot your Smart Remote when it is not working' with Samsung Support.
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How to use
How to troubleshoot audio issues on your Samsung TV when connected to a set-top box
FAQ for Samsung TV. Find more about how to troubleshoot audio issues on your Samsung TV when connected to a set-top box with Samsung Support.
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How to use
[2022] How to troubleshoot your TV if a channel does not appear
FAQ for Samsung television. Find more about '[2022] How to troubleshoot your TV if a channel does not appear' with Samsung Support.
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How to use
[2022] How to adjust your dark TV screen
FAQ for Samsung television. Find more about '[2022] How to adjust your dark TV screen' with Samsung Support.
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How to use
My TV doesn’t detect a device connected via HDMI
FAQ for Samsung television. Find more about 'My TV doesn't detect a device connected via HDMI' with Samsung Support.
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Accessory
Set up Hue Sync on your Samsung Smart TV
Enjoy a unique lighting experience when watching shows on your Samsung Smart TV with the Philips Hue Sync app.
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Picture
How to screen mirror laptop to TV?
Find out how to mirror the screen of your laptop on your Samsung TV.
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How to use
How to use the BBC iPlayer app on Samsung TV
Find out how to use the BBC iPlayer app on your Samsung TV. Learn how to stream your favourite TV shows and movies with our easy guide.
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Accessory
What wall mount is compatible with my Samsung tv
Find out what wall mount you can use with your Samsung TV.
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How to use
How to use the Netflix app on your Samsung TV
Find out how to use the Netflix app on your Samsung TV. Learn how to stream your favourite TV shows and movies with our easy guide.
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How to use
How to use the NOW TV app on Samsung TV
Find out how to use the NOW TV app on your Samsung TV. Learn how to stream your favourite TV shows and movies with our easy guide.
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How to use
How to use the Amazon Prime Video app on Samsung TV
Find out how to use the Amazon Prime Video app on your Samsung TV. Learn how to stream your favourite TV shows and movies with our easy guide.
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How to use
How to use the YouTube app on your Samsung TV
Find out how to use the YouTube app on your Samsung TV. Learn how to stream YouTube content with our easy guide.
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How to use
How to download Britbox app & stream on Samsung TV
Find out how to download the Britbox app on your Samsung TV. Learn how to stream your favourite British TV shows with our easy guide.
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Firmware / Software
How to upgrade the OS on a Samsung Smart TV
Learn how to upgrade the OS on your Samsung Smart TV.
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TV_Others
How to Screen Mirroring to PC
FAQ for Samsung TV. Find more about Screen Mirroring to PC with Samsung Support.
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TV_Others
How to connect mobile device and TV with Smart View
FAQ for Samsung TV. Find more about how to connect mobile device and TV with Smart View with Samsung Support.
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TV_Others
How to connect mobile device and TV with AirPlay
FAQ for Samsung TV. Find more about how to connect mobile device and TV with AirPlay with Samsung Support.
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TV_Others
How to use Smart Remote control
FAQ for Samsung TV. Find more about how to use Smart Remote control with Samsung Support.
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TV_Others
Troubleshooting TV app is slow
FAQ for Samsung TV. Find more about troubleshooting TV app is slow with Samsung Support.
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How to use
What is Intelligent Mode on my TV?
FAQ for Samsung television. Find more about 'What is Intelligent Mode?' with Samsung Support
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Samsung Apps
How do I add Disney+ to the home bar?
Find more about 'How do I add Disney+ to the home bar?' with Samsung Support.
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How to use
How to use the Intelligent Mode of Samsung QLED TV
FAQ for Samsung TV, Find more about How to use Intelligent Mode of Samsung QLED TVs with Samsung Support.
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Accessory
How to identify a good HDMI lead?
FAQ for Samsung television. Find more about 'How to identify a good HDMI lead?' with Samsung Support.
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How to use
How to set the TV Audio format
FAQ for Samsung TV, Find more about How to set TV Audio format with Samsung Support.
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How to use
How to use Samsung Remote Support
FAQ for Samsung TV, Find more about How to use Samsung Remote Support with Samsung Support.
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TV_Others
What size Samsung TV should you get for your room?
FAQ for Samsung televisions. Find more about ' What size Samsung TV should you get for your room?' with Samsung support
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Installation / Connection
How to troubleshoot the TV screen that darkens when connected to a PC
FAQ for Samsung television. Find more about “How to troubleshoot the TV screen that darkens when connected to a PC” with Samsung Support.
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How to use
How to connect PlayStation 4 and 5 to your Smart TV
FAQ for Samsung television. Find more about “How to connect PlayStation 4 and 5 to your Smart TV” with Samsung Support.
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Installation / Connection
How to connect Xbox One X and Series X to your TV
FAQ for Samsung television. Find more about “How to connect Xbox One X and Series X to your TV” with Samsung Support.
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How to use
How to charge and use the Samsung SolarCell Remote
FAQ for Samsung Visual Display. Find more about How to charge and use the Samsung SolarCell Remote with Samsung Support.
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How to use
[2021] How to use game on your Samsung Smart TV
FAQ for Samsung TV, Find more about how to use game on your Samsung Smart TV with Samsung Support.
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How to use
How to set up the Portrait screen on the Auto Rotating Accessory
FAQ for Samsung television. Find more about How to set up the Portrait screen on the Auto Rotating Accessory with Samsung Support.
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How to use
How to use the energy saving mode on the Samsung Smart TV
FAQ for Samsung television. Find more about How to use the energy saving mode on the Samsung Smart TV with Samsung Support.
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How to use
How to pair two Bluetooth headphones to a Samsung Smart TV
FAQ for Samsung television. Find more about How to pair two Bluetooth headphones to a Samsung Smart TV with Samsung Support.
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How to use
How to use SmartThings on your TV
FAQ for Samsung TV, Find more about how to use SmartThings on your TV with Samsung Support.
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How to use
How to use Multi View
Find out how to use the Multi View feature on your Samsung TV with our easy guide and instructions.
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How to use
How to launch the new Game Bar features
FAQ for Samsung TV, Find more about how to launch the new Game Bar features with Samsung Support.
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How to use
How to control your TV from mobile SmartThings app
FAQ for Samsung TV, Find more about how to control your TV from mobile SmartThings app with Samsung Support.
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TV_Others
How to activate or deactivate the Smart Hub
FAQ for Samsung television. Find more about ‘How to activate or deactivate the Smart Hub’ with Samsung Support.
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TV_Others
Enjoy your Samsung Smart TV with Closed Captions for a more inclusive experience
FAQ for Samsung television. Find more about ‘Enjoy your Samsung Smart TV with Closed Captions for a more inclusive experience’ with Samsung Support.
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How to use
How to use Smart Calibration on The Freestyle
FAQ for Samsung television. Find more about ‘How to use Smart Calibration on The Freestyle' with Samsung Support.
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How to use
What can you do with the new Smart Hub
FAQ for Samsung television. Find more about ‘What can you do with the new Smart Hub’ with Samsung Support.
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How to use
[2022] How to use Game on your Samsung Smart TV
FAQ for Samsung television. Find more about ‘[2022] How to use Game on your Samsung Smart TV ’ with Samsung Support.
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How to use
How to enjoy Ultrawide GameView™ on 2022 Samsung Smart TV
FAQ for Samsung television. Find more about ‘How to enjoy Ultrawide GameView™ on 2022 Samsung Smart TV’ with Samsung Support.
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How to use
What is EyeComfort Mode
FAQ for Samsung television. Find more about What is EyeComfort Mode with Samsung Support.
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How to use
How to use my smartphone as TV camera
FAQ for Samsung television. Find more about ‘How to use my smartphone as TV camera’ with Samsung Support.
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How to use
[2022] Guide to using SmartThings on your Samsung TV
FAQ for Samsung television. Find more about '[2022] Guide to using SmartThings on your Samsung TV' with Samsung Support.
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How to use
How to use Workspace on your Samsung Smart TV
FAQ for Samsung television. Find more about 'How to use Workspace on your Samsung Smart TV' with Samsung Support.
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How to use
Control your Samsung TV with Gesture Interaction
FAQ for Samsung television. Find more about 'Control your Samsung TV with Gesture Interaction' with Samsung Support.
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How to use
How to install software and app updates automatically on your smart tv
Learn how to download and install software or app updates automatically on your Samsung Smart TV with our easy guide and instructions.
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How to use
How to troubleshoot image retention on your Samsung OLED TV screen
FAQ for Samsung television. Find more about 'How to troubleshoot image retention on your Samsung OLED TV screen' with Samsung Support.
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How to use
What to do if your Samsung OLED TV screen shifts or if the corner of your screen is cut off?
FAQ for Samsung television. Find more about 'What to do if your Samsung OLED TV screen shifts or if the corner of your screen is cut off?' with Samsung Support.
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How to use
How Samsung OLED TV displays are protected with Logo Detection and Screen Saver
FAQ for Samsung television. Find more about 'How Samsung OLED TV displays are protected with Logo Detection and Screen Saver' with Samsung Support.
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How to use
What's new with the smarter Smart Hub
FAQ for Samsung television. Find more about What's new with the smarter Smart Hub with Samsung Support.
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How to use
[2022] How to disable Autorun Multi View
FAQ for Samsung television. Find more about '[2022] How to disable Autorun Multi View' with Samsung Support.
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How to use
[2022] How to use the Quick Settings feature
FAQ for Samsung television. Find more about '[2022] How to use the Quick Settings feature' with Samsung Support.
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How to use
[2022] How to disable Autorun Smart Hub
FAQ for Samsung television. Find more about '[2022] How to disable Autorun Smart Hub' with Samsung Support.
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How to use
[2022] What to do when your TV screen automatically turns off
FAQ for Samsung television. Find more about '[2022] What to do when your TV screen automatically turns off' with Samsung Support.
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How to use
[2022] How to troubleshoot when the screen brightness of your Samsung TV changes automatically
FAQ for Samsung TV. Find more about how to troubleshoot when the screen brightness of your Samsung TV changes automatically with Samsung Support.
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How to use
[2022] What to do if your screen does not appear properly when connected to a PC
FAQ for Samsung television. Find more about '[2022] What to do if your screen does not appear properly when connected to a PC' with Samsung Support.
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How to use
Enjoy Autorun Multi View on your Samsung Smart TV
FAQ for Samsung television. Find more about 'Enjoy Autorun Multi View on your Samsung Smart TV' with Samsung Support.
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How to use
Enjoy the new Game Bar features on your 2023 Samsung Smart TV
The Game Bar on 2023 Samsung Smart TVs offers multiple ways to get the most out of your gaming experience.
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How to use
Use Game Mode on your Samsung Smart TV
With Game Mode on your Samsung smart TV, you’ll enjoy optimised image quality and low latency with every game you play!
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How to use
Use the Multi View feature on your Samsung Smart TV
Multi View splits your Smart TV’s screen into sections so you can view different types of content at once.
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Accessory
Samsung Smart TV remote control LED guide
Our guide will cover the LED status of your Samsung Smart TV’s remote control, so you’ll be able to find out if the remote is charging or pairing.
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How to use
How to use the SmartThings Hub and connect the SmartThings Dongle to your Samsung Smart TV
You may need to use the SmartThings Dongle accessory with your Samsung Smart TV when connecting certain IoT devices.
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How to use
[2023] How to use the SmartThings app on your Samsung Smart TV
You can use the SmartThings app on your Samsung Smart TV to connect and control your home’s smart devices.
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How to use
[2023] How to register and control devices using SmartThings on your Samsung Smart TV
The SmartThings app on your Samsung Smart TV can be used to register and control the smart devices in your home.
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Installation / Connection
Set up your Samsung Smart TV using a remote control
Learn how to set up your Samsung TV using the Samsung remote control.
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Audio
How to adjust the sound output on your Samsung Smart TV
Learn how to adjust the sound output on your Samsung Smart TV.
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How to use
How to use the Channel 4 app on Samsung TV
Get the help & support you need for your Samsung TV, Projector & Sound Device with our how-to videos, installation guides, tips & much more.
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How to use
How to register your Samsung TV
Registering your Samsung Product is quick & easy. Simply complete this online form to register your product or read our FAQs to get your questions answered.
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TV_Others
How to device care
FAQ for Samsung TV, Find more about how to use the Device Care on my Samsung Smart TV with Samsung Support.
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Audio
How to connect external audio using an optical cable
We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.
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TV_Others
Use Google Assistant on your 2020 Samsung TV
Get the help & support you need for your Samsung TV, Projector & Sound Device with our how-to videos, installation guides, tips & much more.
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Picture
Picture Clarity Settings unavailable when viewing BBC iPlayer
Get the help & support you need for your Samsung TV, Projector & Sound Device with our how-to videos, installation guides, tips & much more.
Manuals & Downloads
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Quick Guide
- ver 2107020
- 0.71 MB
- 30.11.2021
ENGLISH -
User Manual
- ver 2102040
- 0.9 MB
- 30.11.2021
ENGLISH, FRENCH(FRANCE), GERMAN, DUTCH -
User Manual
- ver 2108130
- 0.88 MB
- 30.11.2021
ENGLISH, FRENCH(FRANCE), GERMAN, DUTCH, ITALIAN -
Quick Guide
- ver 2107020
- 0.71 MB
- 26.11.2021
ENGLISH -
User Manual
- ver 2107230
- 1.5 MB
- 26.11.2021
ENGLISH, FRENCH(FRANCE), SPANISH, PORTUGUESE(European), GERMAN, SWEDISH, DANISH, NORWEGIAN, FINNISH -
e-Manual
- ver 1.0
- 6.09 MB
- 24.04.2024
ENGLISH -
User Manual
- ver 2107300
- 0.23 MB
- 21.08.2021
ENGLISH -
Statement of Compliance
- ver 2203040
- 0.14 MB
- 16.04.2024
ENGLISH -
Remote control
- ver 2203040
- 0.24 MB
- 11.03.2022
ENGLISH -
Remote control
- ver 2203040
- 0.23 MB
- 11.03.2022
ENGLISH, FRENCH(FRANCE), GERMAN, DUTCH, ITALIAN -
Remote control
- ver 2203040
- 0.3 MB
- 11.03.2022
ENGLISH, FRENCH(FRANCE), SPANISH, PORTUGUESE(European), GERMAN, SWEDISH, DANISH, NORWEGIAN, FINNISH -
Quick Guide
- ver 2107020
- 0.71 MB
- 09.07.2021
ENGLISH -
Compatible Device
- ver 1.0
- 0.49 MB
- 03.06.2021
ENGLISH, ALBANIAN, BULGARIAN, CROATIAN, CZECH, DANISH, DUTCH, ESTONIAN, FINNISH, FRENCH, GERMAN, GREEK, HUNGARIAN, ITALIAN, KAZAKH, LATVIAN, LITHUANIAN, MACEDONIAN, MONGOLIAN, NORWEGIAN, POLISH, PORTUGUESE, ROMANIAN, RUSSIAN, SERBIAN, SLOVAK, SLOVENIAN, SPANISH, SWEDISH, UKRAINIAN, UZBEK -
Upgrade File(USB type),MAIN
- ver 2220.9
- 1609.71 MB
- 22.10.2024
- All OS
MULTI LANGUAGE -
Firmware Update User Manual
- ver 1.0
- 0.65 MB
- 07.12.2022
- All OS
MULTI LANGUAGE
Useful links
Other software tools and services
Troubleshoot and book a repair
Need help with your product? Troubleshoot the issue or book a repair with an Authorised Service Centre
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Samsung Account
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Your gateway to all things Samsung
