Find answers to the questions you have about our products
Choose from a range of networks and inclusive monthly plans below and get started with your new Galaxy phone straight away.
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You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
Phone powers on & holds charge
Normal wear & tear
Functioning display & no cracked screen
Not blacklisted
Factory reset & no software locks
No signs of screen burn, ghost imaging, discolouration, coloured hues or image retention
Phone powers on & holds charge
Normal wear & tear
No outstanding finance or credit
Factory reset & no software locks
You will be provided with prepaid return packaging materials to allow for the safe provision of your Existing Handset to us. You must ensure that the hand-set is provided to us within 7 days of receiving your New Handset. Failure to provide your Existing Handset within this time period will mean that you will be required to return your New Handset to us or pay back the discount you received on your New Handset. Please ensure that you back up any photos, files and other data which you have stored on the Existing Handset, and remove the sim card and memory cards before providing the Existing Handset to us.
Phone powers on & holds charge
Normal wear & tear
Functioning display & no cracked screen
Not blacklisted
Factory reset & no software locks
Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
If your device isn’t running smoothly, we’ll check and fix the issue.
Stay powered up with hassle-free battery replacements.
Make up to 4 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Cover your new Samsung from the unexpected
What would you do if you damaged your Galaxy? How long could you cope without it? With Samsung Care+ there’s no need to worry. You’re covered from accidental damage anywhere in the world.
IMPORTANT: If paying with finance, you will need to provide card details separately to set up your Samsung Care+ monthly plan.
Samsung Care+ provides additional peace of mind, with 3 years of international theft and accidental damage cover, in addition to the standard 2-year warranty.
Key details of your policy can be found in the Insurance Product Information Document (IPID)
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