Why are my Smart TV apps not working, opening or loading?
Samsung smart TV's are all-in-one entertainment systems, providing easy access to fantastic apps like Netflix, YouTube and Amazon Prime. If you're experiencing issues with an app that isn't working, whether it is crashing or isn't opening at all, there are a few different troubleshooting solutions you can try. Follow the steps below to fix the problem.
Rather than turning off your TV by placing it into standby mode, a soft reset involves turning the TV off completely before rebooting it. Just like turning a computer off and on again, this can often solve issues you may be having.
Perform a soft reset with your TV remote
Press and hold the power button on your TV remote until your TV turns itself off and then on again.
Perform a soft reset without a TV remote
Unplug your TV from the power socket and wait for 30 seconds before plugging it back in.
Once your TV has restarted, try using the app again.
Software updates are released to provide bug and security fixes for your device. If you're experiencing an issue it's a good idea to check if there is a software update available as it may solve your problem.
Please note: depending on your device you can get to your settings by pressing the Menu, Home, or Settings button on your TV remote
You can also update your Smart TV with a USB stick by downloading the software update from Samsung Support. Find out more about updating your TV with a USB stick.
Uninstalling an app then reinstalling it can sometimes fix issues with a specific app on your TV.
Please note: uninstalling an app from your TV will sign you out. Make sure that your have your login information ready to sign in again
Please note: if the Delete option is greyed out, this is a recommended app. Select Reinstall instead
If you're still having issues with apps on your TV you can try resetting Smart Hub. This should be used as a last resort as you will be signed out of every app that you use on your smart TV, not just the app you want to fix.
Please note: make sure that you have the login details to all the apps you use available as you will have to sign in to each app again
Please note: depending on your device you can get to your settings by pressing the Menu, Home, or Settings button on your TV remote
Please note: the default PIN is 0000. If you have changed the PIN please enter that instead. If you have forgotten your PIN please contact Samsung Support.
If you're still having issues opening apps on your TV, please contact us directly at Samsung Support.
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